Customer Service Manager ( Call Center Manager)

ShweProperty.com

| Yangon

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Customer Service Manager ( Call Center Manager)

ShweProperty.com, | Yangon

Customer Service Manager ( Call Center Manager)

ShweProperty.com

Customer Service Manager ( Call Center Manager)

ShweProperty.com

Myanmar - Yangon

| Yangon

31 Oct 2019

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Advertising/PR/Marketing

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Good Opportunity for ..

• Able to easily communicate with all concerning stakeholders
• Listening to customer requirements/ complaints and presenting appropriately
• Maintaining and developing relationships with existing /new customers in person , via telephone calls and emails;
• Responding to incoming email , phone inquiries and complaints
• Attending team meetings and sharing best practice with concerning colleagues
• Monitor calls / randomly check quality of calls of salesperson answering / handling qualities
• Train 2 call center staff and schedule their shifts if required
• Manage to improve customer service processes with management
• Answer calls, Handle customer complaints, pass it to concerning departments
• Route Call Lead to specific listing owner
• Route Call lead to rotate assigned salesperson
• Route Call lead to affordable salesperson or luxury salesperson
• Check buyer requirement/ project and route to the person

Open To

Repatriate

Male/Female

Job Requirements

• Able to easily communicate with all level of stakeholders
• Be able to develop and manage strong customer services and relationships;
• Can manage customers’ needs , requirements and complaints
• Be able to deliver great customer services and satisfactions
• Able to identify issues and provide best solutions
• English speaking is a Must
• With call center experience for more than 2 year of customer relation / service experiences (have been working in big corporate, have been handling many complaints)
• Tuesday - Sunday 9am - 5pm (6 days work week)

What We Can Offer

Benefits

Leaves
PIT
SSB
Career Development
Financial Fulfillment
Dream Big, Earn Big, come and join us

Highlights

Attractive Salary
Dynamic growing company
Exciting and fulfilling challenges

Career Opportunities

A great opportunity to be part of Sales Teams

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