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Customer Service Manager

Cookie Media Co.,Ltd.
| Yangon
Verified This job has been verified by the company as a real job vacancy.
10 Sep 2018
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
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Customer Service Manager
Cookie Media Co.,Ltd., | Yangon

Customer Service Manager

Cookie Media Co.,Ltd.

Customer Service Manager

Cookie Media Co.,Ltd.
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Internet Services

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Excellent Opportunity for ...

Delivering a comprehensive customer service to enquiring customers of Cookie TV

Possibly delegating certain customer enquiries to specific teams and agents

Handling a large number of text enquiries and possibily inbound calls / outbound calls as well as managing social media community moderation

Resolve product or service problems by clarifying the customers' complaint

Keeping a record of customer interaction and details of actions taken

Open To

Male/Female

Job Requirements

Whilst no degree is required for a Customer Services role, there are a number of traits that a candidate is expected to display in order to excel in the role:

At least 3 years of experience in Customer Services

Excellent verbal and written communication skills both in Myanmar and in English

Leadership skill to train agents

The ability to maintain calm under pressure

A thorough knowledge of the product or service the company including technical knowledge

Efficiency and organisationals skills

Administrative skills

Computer literacy in order to type up reports, results and details of customer interaction

What We Can Offer

Benefits

Rewards for over performance

Highlights

  • An awesome company
  • Join a winning team
  • You can make a difference

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques