• Manage and monitor the inbound call team performance to achieve the standard of call answering and service rate• Consolidate and analyze customer voices to improve company services as a whole• Coach and train staff on delivering quality services• Handle customer enquiries and complaints, and support other Call Centre daily operations• Review the company operations and services and initiate further improvement by co-operating with other departments • Communication with customers in English writing• Maintain and improve Contact Center operations by monitoring system performance• Ensure smooth Contact Center Operation management including operation, Training & Quality Mgt• Review the performance of staff, identifying training needs and planning training sessions• Handle the most complex customer complaints or enquiries
1. University Graduate 2. Minimum 3 years call centre experience at supervisory level 3. Good communication, coaching, planning skills, problem solving, and interpersonal skills4. Self-motivated, mature and able to work independently5. Good command in English and Burmese in speaking and writing6. MS Excel, Word, Power Point
*Microfinance Company*Age 27~33*Female
** Management Potential
Forval Myanmar Co., Ltd. is wholly owned subsidiary of Forval Corporation, Japan, and was founded in February 2013, although its initial activities were started since March 2012. Forval Myanmar provides various consulting services to local and foreign companies specializing in Business Consulting Service , Recruitment Consulting Service, Training Consulting Service and IT Consulting Service.