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Customer Service Manager

Forval Myanmar Co., Ltd
| Yangon
Verified This job has been verified by the company as a real job vacancy.
21 Feb 2018
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
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Customer Service Manager
Forval Myanmar Co., Ltd, | Yangon

Customer Service Manager

Forval Myanmar Co., Ltd
Yangon

Customer Service Manager

Forval Myanmar Co., Ltd
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
| Yangon
21 Feb 2018
Verified
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Consulting/Professional Services

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Exciting Opportunity for ...

• Manage and monitor the inbound call team performance to achieve the standard of call answering and service rate
• Consolidate and analyze customer voices to improve company services as a whole
• Coach and train staff on delivering quality services
• Handle customer enquiries and complaints, and support other Call Centre daily operations
• Review the company operations and services and initiate further improvement by co-operating with other departments
• Communication with customers in English writing
• Maintain and improve Contact Center operations by monitoring system performance
• Ensure smooth Contact Center Operation management including operation, Training & Quality Mgt
• Review the performance of staff, identifying training needs and planning training sessions
• Handle the most complex customer complaints or enquiries

Open To

Repatriate
Female

Job Requirements

1. University Graduate
2. Minimum 3 years call centre experience at supervisory level
3. Good communication, coaching, planning skills, problem solving, and interpersonal skills
4. Self-motivated, mature and able to work independently
5. Good command in English and Burmese in speaking and writing
6. MS Excel, Word, Power Point

What We Can Offer

Benefits

Transportation Allowance

Highlights

*Microfinance Company
*Age 27~33
*Female

Career Opportunities

** Management Potential
Already Expired
OR
More jobs from this employer

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Consulting/Professional Services

Min Education Level

Bachelor Degree

Job Type

Full Time

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