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Customer Service Manager

Time Square Trading
| Yangon
Verified This job has been verified by the company as a real job vacancy.
17 Feb 2020
Recruiter active 8 hours ago The recruiter at this company was last active reviewing applications.
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Customer Service Manager
Time Square Trading, | Yangon

Customer Service Manager

Time Square Trading

Customer Service Manager

Time Square Trading
Recruiter active 8 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Retail/Wholesale

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Good Opportunity for ..

Key Accountabilities

The Customer Service Manager oversees all customer service contacts and disposition of problems and concerns. In addition, they coordinate and oversee factory repairs and field service personnel.

Detail Duties and Responsibilities

  1. Receives customer conatcts by telephone, fax and letters and in person. Responds to all customer inquiries and complaints, provides technical assistance to customers, documents complaints on Complaint form and distributes to required staff, determines and implements appropriate disposition.
  2. Responsible for guiding and supervising complaint resolution and verifying customer satisfaction.
  3. Researches warranty information, determines and authorizes warranty coverage or customer charges for repairs as appropriate, inspects warranty parts replaced, maintains proper repair standards.
  4. Provides technical assistance and training to all sales representatives and factory / field service personnel as needed.
  5. Performs and oversees initial sale and customer service satisfaction surveys.
  6. Reports quality or any other pertinent customer concerns to the Director of Quality and other management to diagnose and resolve as appropriate.
  7. Performs or assigns any other duties necessary related to customer service or to achieve customer satisfaction.
  8. Listen and respond to customers’ needs and concerns.
  9. Provide information about products and services.
  10. Take orders, determine charges and oversee billing or payments.
  11. Review or make changes to customer accounts.
  12. Handle returns or complaints.
  13. Record details of customer contacts and actions taken.
  14. Research answers or solutions as needed.
  15. Refer customers to supervisors, managers or others who can help.

 

 

I certify that I have read and understand the responsibilities assigned to this position.

 

Open To

Male/Female

Job Requirements

  1. Any Graduate and Customer Service diploma.
  2. 5 years of luxury tailored clothing, Retail Sales and sales merchandising experience
  3. Experience in High End Brand
  4. Problem Solving skills
  5. Negotiating skills
  6. Contributes to team effort by accomplishing related results as needed. Independent confident and self-motivated.
  7. I certify that I have read and understand the responsibilities assigned to this position.

What We Can Offer

Benefits

Rewards of Over Performance

Highlights

Fun Working Enviroment

Career Opportunities

Training