Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing the products inside and out so that you can answer questions.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Answering to customer calls to learn about and address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Building lasting relationships with clients and other call center team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Taking part in training and other learning opportunities to expand knowledge of company, products and position.
Adhering to all company policies and procedures.

Candidate Job Requirement:
Graduates from Pharma line or nursing.
Should be a mature lady preferably a Mom/ mother.
Fluency in multiple languages may be desired (Myanmar - 70% & English - 30%)
Proficiency with computers.
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Ready to work in rotational shifts and night shifts.
Should be living near Banhan, South Oakala, Yankin and Mayangone.
Ladies with medical/ pharmacy background preferred.
Work experience preferred.
Preferable age 25 years – 35 years

Graduates from Pharma line or nursing.
Should be a mature lady preferably a Mom/ mother.
Fluency in multiple languages may be desired (Myanmar - 70% & English - 30%)
Proficiency with computers.
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Ready to work in rotational shifts and night shifts.
Should be living near Banhan, South Oakala, Yankin and Mayangone.
Ladies with medical/ pharmacy background preferred.
Work experience preferred.
Preferable age 25 years – 35 years