* Operational
• Vehicle utilization is the key of the business so that CSR are key player need to be
monitor vehicle receiving, delivering and replacement need to be monitor to make sure
vehicle are receiving, delivering and replacing according to Yoma Fleet standard.
• To make sure all vehicle are clean exterior and interior every time( Ready to Rent)
• To make sure daily vehicle check are happening at all time before deliver to
customer such as Tire PSI, Engine fluid,
• To Make sure yearly RTA renewal are arrange in advance and budget plan, men power
are plan in advance.
• To make name change process if needed are well manage and control to make sure
vehicle are legally own by Yoma Fleet to maintain company access.
• Create and follow up for all necessary special project, monthly, weekly and daily check
are happening every time. Such as weekly Greasing or Air cleaner cleaning project.
• Tire PSI need to be check every time when any of our team member are touch with
vehicle to use maximum life time and suspension are check regularly to maintain tire
cost.
• Set up and follow up for daily, weekly and monthly check are happening according to
plan.
• To make sure Fire Extinguisher, First Aid Kid, Yoma Fleet Sticker and Floor Mat,GPS,
Canopy, Tow Bar, Modification to fix according to yoma fleet proper standard.

* Administrational
• Daily offline report to report daily basic to inform to Maintenance Controller.
• To help and assist Branch Manager and Operation Manager to make sure daily
operation are smoothly happening and to keep proper record.
• Keep proper record and document handling.
• Controlling weekly petty cash flow and expenses and report and request regularly and
timely.
• Record properly all vehicle movement.
• Payment Follow with customer and received.
• Contacting with customer and follow up for reservation.
* Maintenance Control
• Narrow down the repair time and repair recharge to control vehicle utilization
management with proper correspondent if when need to recharge.
• Arranging any vehicle broke down as per Yoma Fleet policy to provide brake down
service arrangement and replacement within 4 hours within city and within 24 out of
city.
• It is important that to make sure Regular maintenance are following up when service
due.
• Make sure daily vehicle utilization are follow up and keep an eye very closely any offline
vehicle.

• To make sure every returned vehicle are check detail and to make sure record for any
accident and repair.
• Arrange to repair or recharge.

* Insurance and Complained Handling
• Hotline phone are to be answer 24/7 to assist our customer.
• Attending customer complained and provide them with proper solution or arranging if
anything broke down or accident.

o A great attitude that exudes professionalism, ethics, and a genuine desire to
make good things happen.
o A Myanmar valid Class D (Brown) driving license, with a good accident free
record.
o Experience with delivering customer service.
o English language and basic computer skills.
o A Class E (Red) Myanmar driving license or the desire to get one.
o Some advanced computer skills and a desire to use a GPS.