Job Description
An Excellent Opportunity for ...
- Perform the site services based on the execution plan and follow the SOW and site operation requirements
- Manage site operation, subcontractors, including cleaning services, security services, indoor & outdoor services, pest control services, ect to ensure those services above the requirement of standard.
- Control the hotline number and Helpdesk email, update all requests into the log issue, and send to Site Manager on the weekly basis.
- Be as Operator for ACMMS system.
- Take overall charge of all the enquiries, complaints & requests from clients in any kinds of communications, including but not limited to email, espace, wechat, phone. Follow up the complaints and coordinate with team members to close them.
- Record and submit PO/PR including routine work and projects. Ensure the accuracy of invoicing, and submit on time to the client. Closely work with procurement to ensure the service quality, the timeframe.
- Publicize email, notices to all staff about office regulations, safety requirements, ect;
- Produce weekly and monthly report; summarize and analyze database and information.
- Coordinate and be in charge of EHS audits & reports, follow up and close pending issues after the audit.
- Work on the monthly customer survey, and analyze the problems to come out with the improvement plan. .
- Others as appointed by Site Manager.
Job Requirements
- Excellent in English and Chinese 4 skills
- Must have at minimum 3-year working experience in the relevant field
- Excellent customer service, communication and ability to work independently & good sense of teamwork, paying attention to details, persistent, highly trustworthy, accurate.
- Good time management skill, organized and flexibility, high motivation, problem solving, ability to work under pressure, leadership.
- Qualification: graduate certificate in relevant field.
- Excellent computer skills