• Organizational Leadership, Management, Development & Employee Motivation• Supports business requirement by enabling TSG function enabling.• Responsible for carrying out TSG responsibilities in accordance with Amara policies and procedures.• Responsible for Amara LTE network Service Delivery/Customer complaint handling with agreed SLAs.• Responsible for TSG/CC Reporting.• Ensures proper handshake and frequent training to call center team for CC flitering.• Ensures TSG processes and procedures are designed, implemented, tested & enforced, regularly reviewed and updated• Prime liaison contact for escalated Customer complaints and management of MS partner. The deliverables expected are:• Complaint Handling• Closure of customer complaint within defined SLA.• Month on Month improvement in CPU (COMPLAINT PER USER).• Outage information exchange with call center to achieve customer satisfaction.• Customer Technical Support (CTS) management (interface to Customer Care)• Optimization Support
• Degree/Diploma: B.Sc. Electronic Engineering• Minimum 1 years LTE radio experience.• Minimum 2 Years Mobile Telecommunications management experience including network performance and customer complaint handling.• Minimum 1year Customer complaint handling experience.
Bonus + Commission
We champion change. We value ideas. We respect hard work. We believe in the infinite potential of Myanmar. We are committed to delivering a superior brand experience to our customers and our own people. Our business is technology; which means we are constantly evolving. To achieve our ambition of being the essential provider of unmatched communications services to Myanmar, we are building a strong team of passionate individuals who, together with the support, guidance and mentoring of industry experts both from Myanmar and abroad, will drive our business forward.