Digital Service Manager in Yangon

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Digital Service Manager

Tumil Holdings Limited, | Yangon

Digital Service Manager

Tumil Holdings Limited

Digital Service Manager

Tumil Holdings Limited

Myanmar - Yangon

| Yangon

26 Dec 2017

Experience level

Manager

Job Function

Management

Job Industry

Telecommunications

Job Type

Full Time

Job Description

An Excellent Opportunity for ...

• Manage the customer relationships and escalations across the entire customer base via digital means into the contact center.
• Build a strong working relationship with Products & Services & Sales Teams to identify service issues and works with the relevant Support Teams to develop and implement long-lasting solutions
• Be responsible for the day to day management of digital contact center front office and all reporting Customer Service Agents

Open To

Male/Female

Job Requirements

• At least 6 years in Customer Services, minimum of 3 years as Contact Center Manager and/or Digital Service Manager in Telecommunications Sector is preferred
Strong background in developing and running large-scale customer service functions with technology
• Background & previous experience of working in a startup preferable
• In-depth knowledge of customer care processes, Customer lifecycle management & service delivery
• At least 6 years in Customer Services, minimum of 3 years as Contact Center Manager and/or Digital Service Manager in Telecommunications Sector is preferred

What We Can Offer

Benefits

ferry

Highlights

International Standards
* Challenging Atmosphere

Career Opportunities

* Expand self-confidence on setting up new dept.
* Knowledge on telecom operator field
* wider networking

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