Digital Service Manager
Yangon
Full Time
Posted over a week ago
Summary Job Details
Job Function

Customer Service/Support

Experience level

Manager

Job Description

• Manage the customer relationships and escalations across the entire customer base via digital means into the contact center.
• Build a strong working relationship with Products & Services & Sales Teams to identify service issues and works with the relevant Support Teams to develop and implement long lasting solutions
• Be responsible for the day to day management of digital contact center front office and all reporting Customer Service Agents

Job Requirements

• At least 6 years in Customer Services, minimum of 3 years as Contact Center Manager and/or Digital Service Manager in Telecommunications Sector is preferred
Strong background of developing and running large scale customer service functions with technology
• Back ground & previous experience of working in a startup preferable
• In-depth knowledge of customer care processes, Customer life cycle management & service delivery
• At least 6 years in Customer Services, minimum of 3 years as Contact Center Manager and/or Digital Service Manager in Telecommunications Sector is preferred

What We Can Offer

Benefits

ferry

Highlights

International Standards
* Challenging Atmosphere

Career Opportunities

* Expand self-confidence on setting up new dept.
* Knowledge on telecom operator field
* wider networking

About Our Company

We champion change. We value ideas. We respect hard work. We believe in the infinite potential of Myanmar. We are committed to delivering a superior brand experience to our customers and our own people.
 
Our business is technology; which means we are constantly evolving.
 
To achieve our ambition of being the essential provider of unmatched communications services to Myanmar, we are building a strong team of passionate individuals who, together with the support, guidance and mentoring of industry experts both from Myanmar and abroad, will drive our business forward.

Summary Job Details
Job Function

Customer Service/Support

Experience level

Manager

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Job Description

• Manage the customer relationships and escalations across the entire customer base via digital means into the contact center.
• Build a strong working relationship with Products & Services & Sales Teams to identify service issues and works with the relevant Support Teams to develop and implement long lasting solutions
• Be responsible for the day to day management of digital contact center front office and all reporting Customer Service Agents

Job Requirements

• At least 6 years in Customer Services, minimum of 3 years as Contact Center Manager and/or Digital Service Manager in Telecommunications Sector is preferred
Strong background of developing and running large scale customer service functions with technology
• Back ground & previous experience of working in a startup preferable
• In-depth knowledge of customer care processes, Customer life cycle management & service delivery
• At least 6 years in Customer Services, minimum of 3 years as Contact Center Manager and/or Digital Service Manager in Telecommunications Sector is preferred

What We Can Offer

Benefits

ferry

Highlights

International Standards
* Challenging Atmosphere

Career Opportunities

* Expand self-confidence on setting up new dept.
* Knowledge on telecom operator field
* wider networking

Summary Job Details
Experience level

Manager

Job Function

Customer Service/Support

About Our Company

We champion change. We value ideas. We respect hard work. We believe in the infinite potential of Myanmar. We are committed to delivering a superior brand experience to our customers and our own people.
 
Our business is technology; which means we are constantly evolving.
 
To achieve our ambition of being the essential provider of unmatched communications services to Myanmar, we are building a strong team of passionate individuals who, together with the support, guidance and mentoring of industry experts both from Myanmar and abroad, will drive our business forward.