• Manage the customer relationships and escalations across the entire customer base via digital means into the contact center. • Build a strong working relationship with Products & Services & Sales Teams to identify service issues and works with the relevant Support Teams to develop and implement long-lasting solutions• Be responsible for the day to day management of digital contact center front office and all reporting Customer Service Agents
• At least 6 years in Customer Services, minimum of 3 years as Contact Center Manager and/or Digital Service Manager in Telecommunications Sector is preferredStrong background in developing and running large-scale customer service functions with technology • Background & previous experience of working in a startup preferable• In-depth knowledge of customer care processes, Customer lifecycle management & service delivery• At least 6 years in Customer Services, minimum of 3 years as Contact Center Manager and/or Digital Service Manager in Telecommunications Sector is preferred
International Standards* Challenging Atmosphere
* Expand self-confidence on setting up new dept.* Knowledge on telecom operator field* wider networking
We champion change. We value ideas. We respect hard work. We believe in the infinite potential of Myanmar. We are committed to delivering a superior brand experience to our customers and our own people. Our business is technology; which means we are constantly evolving. To achieve our ambition of being the essential provider of unmatched communications services to Myanmar, we are building a strong team of passionate individuals who, together with the support, guidance and mentoring of industry experts both from Myanmar and abroad, will drive our business forward.
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