.Supervising all Front of House Activities
-Assisting all Front of House Areas as required:
o Reception with Check-in and Check-out
o Concierge and Luggage Porters
o MAGIC centre
o Guest Relations
o Other areas as and when required
Maintaining a high level of morale within the department by assisting and supporting the team and processes put into place.
Manage the day to day Front Desk and support overall Front Office department operation ensuring standard are adhered as per Brand Standard
Review, maintain & amend system and procedure within the Front Office department.
Maintain an atmosphere of tranquility, cleanliness and tidiness of Front Desk area and overall FO area.
Plan for departmental training, ensure all trainings are carried out for all Guest Relation teams’ members and the training administration is done properly.
Ensure all new GSA team members receive adequate training as stated on the standard training procedure of Front Office department
To ensure the safety of all guests, employees and hotel assets by maintaining the security and safety policies of the Hotel, taking control of situations requiring security intervention and using whatever means are required to uphold the security and safety policies of the Hotel.
• Supervise your department and ensure that directions are properly executed
• Establish and organize necessary training in order for your team to achieve our set standards
• Periodically review processes on possible improvements to reach these standards
• Set and periodically review these standards with regards to market demand and competition
• Actively support your colleagues in order for the hotel to reach the standards which we are committed to as a team
• Ensure a high standard of visual aid support materials – slides, photographs, video, posters etc.
• Assistant and support the polices and view of management in all communication with staff.
• Be responsible for training policies and procedure.

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
 Knowledge of departmental and hotel operations
 Knowledge of computers and training techniques
 Ability to read, write, and speak the English language to communicate effectively
 Ability to exercise judgment in evaluating situations and in making sound decisions
 Ability to analyze and interpret financial data
 Leadership and organizational skills (team orientation, flexible, adaptable)
 Knowledge of various computer programs, such as Word and Excel
 Creative and innovative approach and problem solving