• Plan, create content, deliver training in our learning management system and in person for our teams.
• Collaborate with training and development for feedback, impact, versioning, update and report of the courses.
• Be accountable for the quality department needs.
• Meet with software support engineers once per week, review what works well and what needs improvement
• Work with operations manager for project needs and new implementations following include (training, processes, selection).
• Assist management with technical recovery calls to clients when needed using technical knowledge and discretion to rapidly figure out an appropriate course of action.
• Assist with daily and weekly radar sessions providing case reporting details that can help with the analysis of case trends.
• Provide specific feedback into advanced cases to the Managers contributing with customer software support engineer development.
• Help identify difficult topics and knowledge gaps on the team, raising as needed with Client partners and colleague collaboration in projects. Seeks supplemental training to improve performance and develop specialization. Develop the training roadmap to be provided to the department trainers for delivery.
• Assist with new hire interview to evaluate candidate’s level of expertise, profiles, skillset and capabilities desired for the required team/business unit. Create and apply the technical tests in order to provide and facilitate a proper hiring decision.

-Any graduates
-Computer ( Excel)
-English 4 skills
-Experience 4 or 5 Years