• To overview and ensure the smooth operation of all the activities of the front office
• To monitor and review the checklist of all the arrival and departures
• To give a warm welcome to all the guests especially the VIP's and to provide them with the best possible services
• To handle the booking and reservation duties and to resolve issues if there are any complaints, especially about the quality of services delivered by the staff members
• To work as per the instructions given by the front office manager and to organize and coordinate all the front office duties
• To supervise the front office staff and to ensure that they adhere by the rules and regulations of the hotel and to make sure that discipline is followed by all the staff members
• Assist the Front Office Manager in all aspects of the department and ensure service standards are followed
• Provides managerial support for Reception, Royal Service, Fairmont Gold and Guest Services in the daily operational duties for these areas
• Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
• Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

• Passion for guest service
• Excellent written and verbal communication, interpersonal and leadership skills
• Degree or Diploma in Hospitality Management is an asset
• Fluency in English, 2 years previous proven supervisory experience
• Must have the ability to handle a multitude of tasks and Guest requests
• Experience with a Hotel loyalty program an asset
• Computer proficiency in a Windows environment (Word, Excel, PowerPoint)