-Lead and direct the team to ensure the smooth operation of Front Desk functions.-Participates in training of all Front Desk associates; acts as a resource to associates.-Checks guests in and out of the hotel; Performs daily Front Desk Agent duties-Meets guest requests as per the arrivals list; Follows up with guests who have not yet checked out of the hotel-Monitors the registration against in-house guests; Maintains smooth operation of the front desk-Ensure all duties are completed in a timely and organized manner. (i.e. VIP list, arrivals, blocking rooms, in-house bucket); communicates information to the associated departments-Resolves guest and associate complaints and issues-Communicates clearly with Duty Manager of daily regime at the Front Desk-Will include rotation into the Night Manager position -Understands the need and willingness to work in other related departments during peak periods as required-Maintain professional business confidentiality as required.-Ensures duties on task list are completed; Performs other related duties as required
-Candidate must have experience in Supervisory experience is considered an asset.-Fluent written and spoken English-Post-secondary education in Hospitality Management, or equivalent experience.-Ability to work well without supervision, demonstrates initiative, and successfully balances technical & guest services-Computer Skills -Demonstrated ability with regard to computer skills, including experience using hotel booking programs-Excellent cash handling skills.
Service Money,Meal Allowance,Ferry, Rewards for over performance
International Standard,Fun working enviroment,Make a difference,Join an experienced team
Learn new skills on the job,Promotion opportunities,Training Provided
8 Mile Hotel is a newly established hotel locating in 8-mile area opposite to Junction8 shopping mall. The hotel will have 77 guestrooms with a restaurant and a coffee shop. And we are looking for motivated staffs to work and grow together with us.