ESSENTIAL FUNCTIONS
1. People - To provide a positive “employee life cycle” for all managers and staff members during their tenure with Hard Rock
2. Guest Experience - To provide an authentic experience that “rocks” for all Hard Rock guests
3. Profit - To operate a financially profitable restaurant and retail business operation
4. Sales - To grow the business by using innovative sales and marketing concepts
NONESSENTIAL FUNCTIONS
1. Coordinate operations between departments.
2. Teach/coach and document employees who fail to meet standards to maintain a high quality workforce.
3. Present a professional image to employees, guests, clients, owners and investors.
4. Attend client functions and designated parties to provide support, ensure guest satisfaction and promote future business.
5. Build business/market share by thinking of new ways to promote the company and by participating in local events to increase sales and profits.
6. Develop and maintain positive relationships within the business and social community.
7. Spearhead philanthropic initiatives.
8. Work as a team, helping all employees to complete the required activities that ensure we blow away Guest expectations.
9. Maintain low staff turnover rate and high morale.
10. Operate ethically to protect the image of Hard Rock.
11. Utilize programs designed to help Save the Planet.

1. Understanding the Business – Business Acumen; Functional/Technical Skills; Customer Focus
2. Making Complex Decisions – Decision Quality; Problem Solving
3. Getting Organized – Priority Setting; Time Management
4. Getting Work Done Through Others – Delegation; Developing Direct Reports; Confronting Direct Reports
5. Energy and Drive – Drive for Results; Action Oriented
6. Inspiring Others – Managing Vision and Purpose; Motivating Others; Building Effective Teams
7. Acting with Honor and Character – Ethics and Values; Integrity and Trust
8. Being Open and Receptive – Listening; Composure; Approachability
9. Hiring and Staffing