• Handles Welcoming the guests, check in /out , issuing the keys , handling telephone calls , walk in enquirers ,dealing with different mode of payment.
• Ensure a high level of customer service is consistently maintained by following the Hotels Standard Operating Procedure (SOP)
• Must have complete knowledge of all food and beverage menus: The ingredients; the preparation; how items are served and with what; know your prices; know the daily specials.
• Good understanding and knowledge of email, Microsoft Office , key card system, PMS
• Work towards to achieve the monthly Up-sell, customer satisfaction score target set by the Front Office Manager
• Constant update and share with the department on local area knowledge
• Ensure and provide flawless, upscale, professional and high class guest service experiences
• Analyze customer feedback
• Respond to guests needs and anticipate their unstated ones
• Expect and react promptly to guests requirements and inquires ,actively listen and resolve guests complaints
• Oversee and coordinate all arrivals and departures of special guests (VIPs etc)
• Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
• Understands room status and room status tracking. Knows room locations, types of rooms available, and room rates.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• If a Guest has any questions, it is your responsibility to answer them accurately. Therefore, know our product and price list.

- Bachelor Degree (or) Relevant Degree
- Certificate in Front Office Operations / Hospitality/ Tourism
- Able to speak Mandarin in verbal and written.An added advantage for English speaking.
- Minimum 2 years of working experience related to the Hospitality field is required for this position.
- Excellent communication skills with guests and team members.
- Ability to build a high level of guest service
- Ability to organize, prioritize, attention to detail and problem-solving skill
- Must be flexible in working hours, including weekends, evenings and public holidays.