- Actively Monitors and evaluates team performance and ensures continuous support to Value Centre/Departments and branch managers to achieve business targets and objectives
- Supervises the pre-opening activities of new branches, that includes opening accounts, the system set up, security of vault and cash areas, deployment of suitable staff, cross-checking with regulatory requirements and the proper functioning of all channels to ensure a successful opening
- Ensures alignment and smooth migration of best practices between branches to drive consistency in the delivery of exceptional customer service and sales support
- Oversees surprise visits to the branches for checking and control of operations and ensuring customer satisfaction
- Assists the Value Centre/Departments in the development and launch of innovative yet practical products and services in order to satisfy customer needs
- Supports the bank’s relationship managers in providing superior customer service in order to ensure a distinctive personalized customer experience
- Identifies customer sentiment and satisfaction, gathers customer feedback and team inputs regarding support service need to provide recommendations to the relevant Value Centers on proposed improvements in order to continuously improve customer satisfaction
- Oversees the effective implementation of departmental policies, systems, and procedures so that all relevant procedural/ legislative requirements are fulfilled while delivering high quality and cost-effective service
- Plans manage and drive effective and efficient delivery of Technology initiatives to assist the function and organization in achieving exceptional business results
- Collaborates proactively with Human Resource to continuously increase competency within the function to meet future organizations needs through the development and recruitment of talent
- Collaborates with the Finance Function in developing relevant measurable performance metrics for the function, and proactively tracks performance against the metrics to ensure fiscal control, profitability and financial feasibility of the function

Minimum Qualifications
-A degree holder in any discipline (preferable degree related to business administration, banking and finance)
- Minimum 5 years of working experiences in the field of sales, sales support and customer services
- The ability to analyze sales data, and customer satisfaction score and able to generate a solution based on the findings

Experience
- Previous experience in successfully managing sales, sales support and customer services
- Proven track record of achieving the setup sales targets and support and drive for sales growth in a business
- Evidence of excellence in communication and negotiation resulted oriented
- Experiences in dealing with dissatisfied customers and produce amicable solutions for customer retention