Head Of Service Desk (IT) in Yangon

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Head Of Service Desk (IT)

Myanmar Human Capital Solutions, | Yangon

Head Of Service Desk (IT)

Myanmar Human Capital Solutions

Head Of Service Desk (IT)

Myanmar Human Capital Solutions

Myanmar - Yangon

| Yangon

30 Nov 2017

Experience level

Manager

Job Function

IT Hardware, Software

Job Industry

Recruitment/Employment Agency

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Big Opportunity for ...

- Manage the help desk team and evaluate performance
- Ensure customer service is timely and accurate on a daily basis
- Recruit, train and support help desk representatives and technicians
- Provides in-depth technical expertise for both tactical and operational initiatives, and develops strategies to improve service delivery.
- Contribute to improving customer support by actively responding to queries and handling complaints
- Establish best practices through the entire technical support process
- Follow up with customers to identify areas of improvement
- Develop daily, weekly and monthly reports on help desk team’s productivity
- Provide customer feedback to the appropriate internal teams, like product developers
- Business Process Management & Service Management

Open To

Repatriate

Male/Female

Job Requirements

- B.Sc degree in Computer Science, Information Technology or relevant field
- At least 3-5 years work experience as a Helpdesk manager
- Banking experience prefer

What We Can Offer

Benefits

Negotiable

Highlights