- Plans, directs and oversees the Shared Services Function to deliver high quality, cost-effective service in a consistent manner
- Works closely with Function Heads in ensuring efficient scheduling of work shifts in order to balance cost consciousness and agility in response
- Tracks performance on service delivery and cost effectiveness with the objective of maximizing productivity and efficiency
- Judiciously assess the operational processes of the function, suggesting and driving improvements to work flows as and when required
- Lead focused reviews on processes in a proactive manner and assess the operational value add of the function as a whole on the bank’s operations and consider other alternative cost sensitive options such as outsourcing to external vendors
- Recognize the social and economic impact of decisions and consider ramifications before embarking on any restructuring and streamlining initiatives
- Ensures that business change projects are delivered in line with directions from the CEO so as to ensure the bank is able to implement its strategy smoothly
- Plans, manages and drives effective and efficient delivery of Technology initiatives to assist the function and organization in achieving exceptional business results
- Collaborates proactively with Human Resource to plan and execute the people resource strategy needs in accordance with the organization’s needs and manpower regulations
- Collaborates with the Finance Function in developing relevant measurable performance metrics for the function, and proactively tracks performance against the metrics to ensure fiscal control, profitability and financial feasibility of the function

Minimum Qualifications
- A degree holder in any discipline
- Minimum 5 years of working experiences in the field of administration, shared services, and managing projects


Experience
- Demonstrated experiences in development and delivery of high quality shared services
- Experience in leading, managing and coordinating a team in order to deliver high quality, cost-effective service as per set up timeframe
- Proven experiences in dealing with external services providers
- Evidence of excellence in communication and negotiation