HQ Service Desk Administrator in Yangon

HQ Service Desk Administrator

Tumil Holdings Limited

| Yangon

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HQ Service Desk Administrator

Tumil Holdings Limited, | Yangon

HQ Service Desk Administrator

Tumil Holdings Limited

HQ Service Desk Administrator

Tumil Holdings Limited

Myanmar - Yangon

| Yangon

26 Dec 2017

Experience level

Experienced Non-Manager

Job Function

Administrative

Job Industry

Telecommunications

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Big Opportunity for ...

▪ Oversee all Service Desk staff and ensure that end users are receiving the appropriate assistance
▪ The responsibility of managing all procedures related to identification, prioritization and resolution of incidents,
including the monitoring, tracking and coordination of Service Desk functions.
▪ Develop, implement, and oversee policies and procedures to ensure consistent service levels and quick
resolutions.
▪ Contribute to escalated problem resolution by giving in-person, hands-on support to end users when necessary.
▪ Develop Service Level Agreements (SLAs) to establish problem resolution expectations and timeframes.
▪ Analyze performance of Service Desk activities and documented resolutions, identify problem areas, and devise
and deliver solutions to enhance the quality of service and to prevent future problems.
▪ Contribute to improving customer support by actively responding to queries and handling complaints
▪ Establish best practices through the entire technical support process
▪ Follow up with clients to identify areas of improvement
▪ Develop daily, weekly and monthly reports on service desk team’s productivity

Open To

Male

Job Requirements

▪ Minimum 3 years of working experience in the field of IT sales, marketing or promotion preferable as IT
administrator, Service supervisor, helpdesk support, or IT executive.
▪ Holder of Bachelor degree, diploma related to Information system, Computer system, Information technology,
Business IT, Sales and Marketing and customer relationship management with
▪ Hands on experience with help desk and remote access software
▪ Solid technical background with an ability to give instructions to a non-technical audience
▪ Customer-service oriented with a problem-solving attitude
▪ Excellent written and verbal communications skills
▪ Team management skills
▪ ITIL certification is preferred but not mandatory

What We Can Offer

Benefits

Ferry
Allowance
Accommodation

Highlights

*International Standards
* Challenging Atmosphere

Career Opportunities

* Expand self-confidence on setting up new dept.
* Knowledge on telecom operator field
* wider networking

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