The Human Resources head oversee the daily operation of the Human Resources office. Responsible for areas of Recruiting, Employee Relations, Benefits, Events, Workers Compensation and other employee-related tasks. Additionally responsible for the short and long-term planning of all the HR related functions like workforce planning, recruitment, staffing strategies, wage and salary administration, associate and labour relations, benefits, workforce training and development etc.

* To ensure that the company HR operational policies and processes are adhered to and continually improved.
* To coordinate in all activities concerning the sourcing & recruitment of staff, performance management, staff discipline and HR administration.
* To coordinate all matters of employee work permits and visas.
* To coordinate and/or conduct departmental training and conduct the new hire hotel orientation program.
* Implement corporate policies and procedures on compensation, SVC plan and benefits.
* Continually assesses employee morale by analyzing absenteeism and turnover records, lateness and resignations.
* Coordinate and oversee all matters related to staff accommodation, facilities, and transport.
* Coordinates controls and inspects employee’s accommodation, staff canteen, restrooms etc. ensuring it is of the highest possible standard of cleanliness and comfort.
* Coordinate employee wellness and safety programs.
* Conduct needs analysis, develop, implement, and monitor training programs and materials.
* Encourages a good standard of employee conduct and behaviour and coordinates disciplinary procedure as and when necessary.
* Ensures appraisals are carried out for every employee every 12 months or as per hotels management policy, and also reviews all appraisals and follows up on development needs if required.
* Collaborate in a communication of key messages to all staff.
* Coordinate other department heads/HODs in the formulation of HR policies and procedures for their respective departments.
* Responsible with and ensures that all procedures concerning promotion, transfer and staff resignation are carried on within Company policy and also within legal boundaries.
* Coordinate in developing and conducting management training on a variety of leadership and HR topics.
* Coordinate in overseeing the preparation of reports required by government agencies.
* Oversee Workers Compensation programs, ensuring claims and reports are submitted on a timely basis.
* Support operational efforts through proper staffing and training of associates.
* Collaborate with planning, coordinating and executing employee activities and events, including monthly staff meeting, food festivals, annual picnic, holiday party, Wellness Fair, farewell party, community services etc.
* Issue staff or training experience and conduct certificates.
* Assists in the administration of the Hotel's social and staff benefit programs E.g. Employee of the Month, Leader of the Month, and other staff incentives.
* Provide guidance to the leadership team regarding employee morale, employee relations, coaching, counselling and discipline.
* Promote employee communication activities and channels, to encourage and enable feedback from staff.
* Maintain a positive relationship with staff representatives and ensure any employee grievances are monitored and resolved.
* Responsible for all back office and administration tasks of the department.
* Oversee the management of the recruiting process including position management, advertising, working with community agencies.
* Develops and maintains confidential departmental staff and associated files, documents, pay scale details and/or other important databases.

Prerequisites:

* Have a Strong background in employment, employee relations, benefits, wages and salary, employee training, accident prevention, and government regulations and policies.
* Strong written communication skills required with an understanding and ability to work in a multi-cultural environment.

* Education: Bachelor's degree or Master's Degree education. And excellent skills in Microsoft Office, HRIS system, Applicant Tracking system, and online recruiting resources.