KEY RESPONSIBILITIES & ACCOUNTABILITIES • To perform daily support of application systems to ensure system availability• To provide assistance and liaise with users and Internal Level 3 support teams and vendors on all matters pertaining to application systems• To perform Level 2 support by troubleshooting and tracking of reported issues of future mobile financial services business, including but not limited to; business applications, handset applications / customer channels and back-office systems, supporting the operations of the Wave Mobile Money System.• To perform documentation update for application systems• Work with the Head of Infrastructure to configure, deploy, manage and support a large fleet of systems for Wave Money. The successful candidate will participate in the roll-out of new cutting edge infrastructure and services throughout 2017 and 2018 and will be in an excellent position to advance to the position of team lead as we expand this new IT team.• The successful candidate will have a can-do attitude and be ready to immerse themselves in new techniques and technologies. As with all infrastructure roles a certain amount of night time / outside of business hours work will be needed and the right candidate will have demonstrated the willingness to participate in such non-business hours activities.• Willing to work in 24x7 support environment to attend and respond severity 1 incidents.KEY PERFORMANCE & SUCCESS INDICATORS • Wave Money, DMM business continuity in county • Self-performance• Client focus and orientation • Result-based improvement and management• Leadership and people managementSTAKEHOLDERS • Wave: Product team , Head of IT , Product Manager , Program Manager • Telenor partner: Telenor IT, Telenor App Team • Yoma partner: Yoma IT• Vendors: App, middleware, core mobile financial services platform
COMPETENCIES • Coordination• Self-improvement• Team work • Outstanding problem solving skill• Attention to detail• Self-driven• Interpersonal Skill• Organization Skill• Leadership• Communication –written and verbal• Development of junior and surrounding staff• Decision making (rapid and deep consideration)• Organization developmentEXPERIENCE, FUNCTIONAL SKILLS AND KNOWLEDGE AREAS• Strong troubleshooting, problem-solving, interpersonal & communication skills• Experience in supporting various financial application system, middleware and mobile apps.• Able to understand application and solution architecture.• 3+ years Linux experience ideally with Redhat (RHCSA, RHCE a plus)• 3+ years scripting experience (any of Bash/Perl/Python)• Experience managing web servers (Apache etc)• Experience managing application containers (any of Tomcat, Glassfish, etc)• Exposure to system hardening and other Linux security technologies• Exposure to network firewall appliances (any of Cisco, Checkpoint, Juniper, Palo Alto)• Experience managing database (Oracle, MySQL and etc)• Experience managing systems in a cloud environment (eg AWS)• Any experience or qualifications with networking and load balancer such as F5 (such as Cisco CCNA a plus)• Ability to adhere to and assist to document and standardize processes around support procedures with Strong aptitude for process definition and implementing process improvement
- Medical, Life & Accident Insurance - Mobile Usage allowance - Travel Allowance- Other benefits including Company Bonus
- Myanmar's First Mobile Financial Services Provider- International Working Environment
- Growing organisation- Develop your career
Wave Money is a joint venture between Telenor and Yoma Bank to provide accessible, safe and convenient mobile financial services via a nationwide agent network or via a wave account on your phone.Wave Money offers you instant, safe and convenient way of sending and receiving money, bringing financial inclusion to all.Together, we will empower communities, improve people’s lives, and help grow Myanmar’s economy.