• To perform daily support of application systems to ensure system availability
• To provide assistance and liaise with users and Internal Level 3 support teams and vendors on all matters pertaining to application systems
• To perform Level 2 support by troubleshooting and tracking of reported issues of the future mobile financial services business, including but not limited to; business applications, handset applications/customer channels and back-office systems, supporting the operations of the Wave Mobile Money System.
• To perform documentation update for application systems
• Work with the Head of Infrastructure to configure, deploy, manage and support a large fleet of systems for Wave Money. The successful candidate will participate in the roll-out of new cutting-edge Infrastructure and services throughout 2017 and 2018 and will be in an excellent position to advance to the position of team leader as we expand this new IT team.
• The successful candidate will have a can-do attitude and be ready to immerse themselves in new techniques and technologies. As with all Infrastructure roles, a certain amount of nighttime/outside of business hours work will be needed and the right candidate will have demonstrated the willingness to participate in such non-business hours activities.
• Willing to work in 24x7 support environment to attend and respond severity 1 incidents.

KEY PERFORMANCE & SUCCESS INDICATOR
• Wave Money, DMM business continuity in county
• Self-performance
• Client focus and orientation
• Result-based improvement and management
• Leadership and people management


KEY STAKEHOLDERS
• Wave: Product team, Head of IT, Product Manager, Program Manager
• Telenor partner: Telenor IT, Telenor App Team
• Yoma partner: Yoma IT
• Vendors: App, middleware, core mobile financial services platform

COMPETENCIES
• Coordination
• Self-improvement
• Teamwork
• Outstanding problem-solving skill
• Attention to detail
• Self-driven
• Interpersonal Skill
• Organization Skill
• Leadership
• Communication –written and verbal
• Development of junior and surrounding staff
• Decision making (rapid and deep consideration)
• Organization development


EXPERIENCE, FUNCTIONAL SKILLS AND KNOWLEDGE AREAS
• Strong troubleshooting, problem-solving, interpersonal & communication skills
• Experience in supporting various financial application system, middleware and mobile apps.
• Able to understand application and solution architecture.
• 3+ years Linux experience ideally with Redhat (RHCSA, RHCE a plus)
• 3+ years scripting experience (any of Bash/Perl/Python)
• Experience managing web servers (Apache etc)
• Experience managing application containers (any of Tomcat, Glassfish, etc)
• Exposure to system hardening and other Linux security technologies
• Exposure to network firewall appliances (any of Cisco, Checkpoint, Juniper, Palo Alto)
• Experience managing database (Oracle, MySQL and etc)
• Experience managing systems in a cloud environment (eg AWS)
• Any experience or qualifications with networking and load balancer such as F5 (such as Cisco CCNA a plus)
• Ability to adhere to and assist to document and standardize processes around support procedures with Strong aptitude for process definition and implementing process improvement