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IT Help Desk Agent

RITZ Public Co., LTD
| Yangon
Verified This job has been verified by the company as a real job vacancy.
17 May 2017
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
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IT Help Desk Agent

RITZ Public Co., LTD
Yangon

IT Help Desk Agent

RITZ Public Co., LTD
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
| Yangon
17 May 2017
Verified
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.

Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Job Industry

IT/Computer

Job Type

Full Time

Job Description

A Great Opportunity for ...

RITZ Public Co., LTD is looking for IT help desk agent to provide first and second line support to all internal and external client. The role will be supporting and troubleshooting all hardware and software issues and will be the single point of contact for the staff regarding all IT issues.

You will also get the opportunity to work with the IT manager by providing project and testing support to the system that IT deploys to the business.

Main Responsibilities:

- Promptly and efficiently handling telephone calls to ensure the best possible customer experience
- Inviting customers to participate in telephone based problem resolution using available tools to diagnose and resolve technical problems
- Facilitating or escalating customer issues and complaints, both internally and externally
- Providing support to the Service Delivery Team
- Liaising with various service desks and 3rd party service providers
- Progress all consumables orders, and track to resolution. (Alerts and Tickets)
- Providing feedback to management on any issues with logistics and/or in relation to the quality of information received

Open To

Female

Job Requirements

- Good Team Player
- Flexible
- Can do' attitude
- Ability to work under pressure
- Ability to adapt to change in the workplace
- Problem solving skills
- Customer relationship building
- Prioritization & Negotiation skills
- Customer Focus
- Detail Focus
- Good working knowledge of Microsoft Office applications and Windows O/S environments
- Excellent written and verbal communication skills
- Excellent organisation skills

What We Can Offer

Benefits

- Meal Allowance

Highlights

  • An awesome company
  • Join a winning team
  • You can make a difference

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques
Already Expired
OR
More jobs from this employer

Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Job Industry

IT/Computer

Job Type

Full Time

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