JOB PURPOSEIT Officer shall be in charge in providing support to Early Dawn employees in terms of all Software tools of work. He must be familiar with the Kredits System and can immediately provide assistance to any software related inquiries of Early Dawn Employees.He shall be responsible in ensuring the integrity of the Kredits Database and can also provide assistance in generating pertinent reports.With the support of IT Manager, he shall also be responsible in training and re-training employees on how to use Software tools especially Kredits System. He shall ensure that all employees can properly take advantage of all the Software Capabilities and Productivity tools of Early Dawn.KEY RESPONSIBILITY Participate in system Implementation Installing and configuration client computer hardware system and applications Talking internal staff through a series of actions, either face to face or over the telephone to help set up the system or resolve issues Troubleshooting system and network problems and diagnosing and solving hardware or software faults Supporting the roll-out new application Providing support, including procedural documentation and relevant reports Prioritizing and managing many cases at one time Able to train application users
Bachelor in Computer Information Technology Degree (relevant education/ qualification) Minimum 1 year experience in IT field Teaching Skills Excellent Communication Skills Good in English and Myanmar Language Skills (reading, writing, understanding) Good Interpersonal skill Able to Travel if required
Medical Benefits & InsuranceOther Benefits
Working Days => Monday to Friday
Learn new skills on the job
Early Dawn Microfinance Company Limited (“DAWN”) is a regulated microfinance institution that currently serves around 200,000 clients in 50 branches in Myanmar.. It is a fast growing Institution with around 700 employees, with plans to expand to new regions, to serve additional segments of clients, with new and better products and services, to introduce innovations based on technology, and with an obvious need for additional departments and positions (www.dawn.com.mm). DAWN is registered under the Ministry of National Planning and Economic Development, and was granted a license by the Financial Regulatory Department to provide financial services to low-income clients as well as to small and medium businesses.DAWN's Mission is to provide a wide range of high-quality financial services to the underserved, reaching low-income people, microentrepreneurs, and small enterprises across Myanmar.Our Vision is to be the best microfinance institution in Myanmar, improving the lives of the families we serve.Our Values are Respect, Excellence, Innovation, and Passion for Social Change.Seeking to expand the availability of high-quality, affordable, and appropriate services for Myanmar's financially excluded, DAWN provides group-guaranteed loans, interest-bearing savings accounts, and financial literacy training to low-income women who own and operate their own business.