-Taking ownership of client issues reported and seeing problems through to resolution- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams- Resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.- Use email and chat applications to give clients quick answers to simple IT issues.- Documenting troubleshooting log and problem resolution steps for future reference- Participation in providing training to customers as required
-Holder of Bachelor degree or diploma related to Information system, Computer system, Information technology, Business IT, Computer Engineering or Computer science with minimum three years of working experience in the field of IT preferable as user support, network support, helpdesk support, or IT executive.- Research and identify solutions to software and hardware issues- Diagnose and troubleshoot technical issues, including account setup and network configuration- Track computer system issues through to resolution, within agreed time limits- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue- Properly escalate unresolved issues to appropriate internal teams (e.g. application support team)- Provide prompt and accurate feedback to clients- Ensure all issues are properly logged- Prioritize and manage several open issues at one time- Efficient team player, self-motivated and able to work with minimum supervision.- MCP or CCNA is a plus but not mandatory.
Reward for over performance
Join an experienced team
We champion change. We value ideas. We respect hard work. We believe in the infinite potential of Myanmar. We are committed to delivering a superior brand experience to our customers and our own people. Our business is technology; which means we are constantly evolving. To achieve our ambition of being the essential provider of unmatched communications services to Myanmar, we are building a strong team of passionate individuals who, together with the support, guidance and mentoring of industry experts both from Myanmar and abroad, will drive our business forward.