IT Support Engineer in Yangon

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IT Support Engineer

Tumil Holdings Limited, | Yangon

IT Support Engineer

Tumil Holdings Limited

IT Support Engineer

Tumil Holdings Limited

Myanmar - Yangon

| Yangon

04 Feb 2019

Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Job Industry

Telecommunications

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Good Opportunity for ..

-Taking ownership of client issues reported and seeing problems through to resolution
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.
- Use email and chat applications to give clients quick answers to simple IT issues.
- Documenting troubleshooting log and problem resolution steps for future reference
- Participation in providing training to customers as required

Open To

Male

Job Requirements

-Holder of Bachelor degree or diploma related to Information system, Computer system, Information technology, Business IT, Computer Engineering or Computer science with minimum three years of working experience in the field of IT preferable as user support, network support, helpdesk support, or IT executive.
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. application support team)
- Provide prompt and accurate feedback to clients
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Efficient team player, self-motivated and able to work with minimum supervision.
- MCP or CCNA is a plus but not mandatory.

What We Can Offer

Benefits

Reward for over performance

Highlights

Join an experienced team

Career Opportunities

Training provided

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