IT Support Engineer in Yangon

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IT Support Engineer

Myanmar High Society Co.,Ltd, | Yangon

IT Support Engineer

Myanmar High Society Co.,Ltd

IT Support Engineer

Myanmar High Society Co.,Ltd

Myanmar - Yangon

| Yangon

04 Feb 2019

Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Job Industry

IT/Computer

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Big Opportunity for ...

+ Serve as the first point of contact for customers seeking technical assistance. 
+ Must be customer-oriented and patient to deal with difficult customers. 
+ Perform onsite or remote troubleshooting on Windows operating system and software/hardware issues. 
+ Record events and problems and their resolution in logs. 
+ Good in IT documentation. 
+ Perform administration for IT services as appropriate and required including user accounts, file/print, backup/restore, storage, e-mail.
+ Ability to independently troubleshoot and debug routine Windows workstation hardware and software issues
+ Ability to deploy and support 100+ Windows and workstations independently
+ Participate in project work as required, including non-business hour deployments (e.g. nights and weekends) Performs other duties as required.

Open To

New graduates

Male

Job Requirements

+ Bachelor’s degree in Computer science or IT related field.
+ At least 2-3 Year(s) of working experience in the related field is required for this position. Fresh Graduate may apply.
+ Strong understanding of computer software/hardware and Microsoft Windows operating system. 
+ Basic Knowledge of computer networking and system engineering. 
+ Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
+ Ability to troubleshoot and diagnose the software/hardware problems. 
+ Knowledgeable in common applications i.e. MS Office suite, Outlook Email, Antivirus,Adobe Acrobat etc.
+ Prior experience as a help desk support or other customer support role will be an advantage. 
+ Ability to work during night time when it required.
+ Ability to explain complex IT concepts in simple terms
+ Proven ability to work successfully with limited supervision
+ Bilingual in English and Burmese. 
+ Excellent communication skills. 
+ Customer-oriented and cool-tempered.
+ Willing to travel around city areas

What We Can Offer

Benefits

Overtime Payment
Rewards of over performance

Highlights

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Career Opportunities

Promotion opportunity

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