ITSD Head in Yangon

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ITSD Head

KBZ Bank, | Yangon

ITSD Head

KBZ Bank

ITSD Head

KBZ Bank

Myanmar - Yangon

| Yangon

19 Dec 2017

Experience level

Manager

Job Function

Finance, Accounting, Audit

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

•Manage the help desk team and evaluate performance
• Ensure customer service is timely and accurate on a daily basis
• Recruit, train and support help desk representatives and technicians
• Provides in-depth technical expertise for both tactical and operational
initiatives, and develops strategies to improve service delivery.
• Contribute to improving customer support by actively responding to queries
and handling complaints
• Establish best practices through the entire technical support process
• Follow up with customers to identify areas for improvement
• Develop daily, weekly and monthly reports on help desk team’s productivity
• Provide customer feedback to the appropriate internal teams, like product developers
• Business process Management&Service Management.
•Report to CIO.

Open To

Repatriate

Male/Female

Job Requirements

•3-5 years working experience as a help desk manager
•Banking experience prefer
•BSc degree in computer science, Information Technology or relevant field.
•Performs other duties as required.

What We Can Offer

Benefits

Rewards for over performance.

Highlights