OK to Continue
Yes No Thanks
OK to Continue
Job Seeker Reactivate Your Account
Thank you, this account has been Deactivated.
Do you want to Reactivate your account?
No
Yes

ITSM Analyst

Yoma Bank
| Yangon
Verified This job has been verified by the company as a real job vacancy.
28 Jun 2019
Recruiter active 11 hours ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 11 hours ago The recruiter at this company was last active reviewing applications.
Company Profile Jobs From this Company 10
Sorry, Unable to Apply
x
55%
Please Upload CV Attachment, or update your JobNet Profile to at least 55% of completion.
Upload CV
Update Profile

ITSM Analyst

Yoma Bank
Yangon

ITSM Analyst

Yoma Bank
Recruiter active 11 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
| Yangon
28 Jun 2019
Verified
Recruiter active 11 hours ago The recruiter at this company was last active reviewing applications.

Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Excellent Opportunity for ...

RESPONSIBILITIES
• Responsible for the complete process adherence and handling of incidents, problems and change requests according to SLAs
• Reviews incidents, changes, problem tickets to ensure proper process is followed
• Liaison with all necessary parties to coordinate Change process operations and maintain relationships
• Follow-up with Operation Team who conducts the Root Cause Analysis/Post Implementation Review sessions for high visibility incidents and unsuccessful changes
• Familiarity with service management tools for workflow design and requirements
• Maintain and develop technical documentation and standard operational procedures
• Ensures that necessary reports (e.g. Major Incident Report, RCA Report, Post Implementation Review, etc.) are shared with Services
• Automate daily operational tasks to improve efficiency using tools or scripts
• Possess excellent verbal and written communication skills

Open To

Male/Female

Job Requirements

Knowledge & Skills
Essential
• Experience with data analysis
• Strong writing skills including the ability to author process flows and requirements specifications
Desirable
• Knowledge in Full SDLC
• Knowledge in IT Security and Network
• Experience with Scrum practices
• Experience designing and developing dashboards

Education & Special Training
Essential
• Bachelor's or higher Degree in Engineering or Computing
• ITIL Certified

Experience
Essential
• Minimum 3 years of IT lifecycle support and services experience
Desirable
• Experience with ITSM platform migration
• Experience with a CMDB.
• Experience in the Banking is a plus.

Languages
• Myanmar
• English

What We Can Offer

Benefits

- Annual Performance Bonus
- OT Payment
- Ferry Provided

Highlights

  • An awesome company
  • Join a winning team
  • You can make a difference

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques
Already Expired
OR
More jobs from this employer

Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

More Similar Jobs

See More Jobs

Share with a Friend