The Learning Manager possesses managerial, administrative, pedagogic, and customer service skills. The Learning Manager is responsible for ensuring the highest possible teaching standards in a Speak UP Centre.

• Operation Coordination: arrange working schedule of all academic staff to ensure all daily services of Speak UP Myanmar (SUM) run smoothly and meet the required standards. Support Centre Manager in scheduling of classes for students and instructional staff.
• Feedback Handling: receive customers’ feedback, investigate the validity of the feedback and coordinate the solution with related parties.
• Recruitment: estimate the needed headcount based on the need of operation, the approved budget and the development target of the centre. Coordinate with HR and Academic Director (and his or her designee) to conduct recruitment process professionally and effectively.
• Professional Development: evaluate staff performance on weekly/monthly/yearly basis in order to have necessary Development Plan for each person.
• Quality Control: monitor, train and develop the quality of teaching and services provided (including training new staff and native teachers). Set up efficient working procedures among staff and between Academic and Sale Team. Develop and suggest ways to enhance the quality of SUM’s product to Academic Director. Train all new Myanmar teaching staff, Personal Mentors and Native English Teachers when assigned.
• KPI evaluation: train and coach staff on how to utilize the KPI to maximize result. Develop suitable practical & strategic plans to achieve the target.
• Curriculum Development: collaborate with Regional office (Vietnam) in reviewing, updating, creating and developing Speak UP curriculum and/or products. Plan, implement, and evaluate course contents
• Teaching – Conduct classes, workshops, and events (both for teachers and students)
• Budget Management – Manage scheduling for both students and teachers; Maximize the use of existing manpower to ensure efficient and effective use of human and capital resources; Manage staff leaves effectively and efficiently
• Quality Control – Conduct quality control of all teaching staff with efficiency, effectiveness, and evidence of data.
• Other Tasks – Perform tasks when assigned and communicate with stakeholders.

• Bachelor degree level or above in English, Management or related major.
• Relevant professional qualifications, ESL Teacher Training Certification – TESOL, TEFL, CELTA etc. (prefer CELTA or TESOL)
• Professional training & coaching experiences.
• At least 3 years of management experience in educational fields.
• Experience in teaching communication courses for adults.
• Experience of curriculum development an advantage
• Customer-centric attitude.
• Well-developed presentation, teaching and communication skills.
• Advanced Proficiency in English, minimum of IELTS level 6 preferred.
• Proficient in Microsoft Office (Word, Excel, PowerPoint), Email.