Responsibilities and key activities -• Accountable for customer satisfaction through quality of service and precise communication-• Accountable for equipment safety and performance-• Accountable for resolving customer service quality complaints-• Accountable for the delivery of service according to the service contract requirements, the time limits, the KONE quality standards and the local regulations-• Accountable for callouts and service repairs sales-• Accountable for managing the third party inspections visits and follow-up actions-• Accountable for reducing the callouts in his area-• Responsible for investigating accidents and following company policy on evidence custody and internal reporting.-• Accountable for the timely completion of the planned maintenance visits-• Accountable for maintenance technicians motivation and competence development-• Accountable for determining and checking technicians performance objectives
Requirements -• Knowledge of employment law.-• Safety knowledge-• Experience or potential to learn local business practices (employment regulations, unions environment, etc)-• Management skills (basic understanding of P&L / basic of quality management, etc)-• IT skills -• Good technical understanding-• Commercial awareness-• English skills are good to have.
- An awesome company
- Join a winning team
- You can make a difference
- Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques
Octagon International Services Company Limited (OIS) has been established since 2005 as a distributor of world’s leading brands for machinery and vehicles in lower and upper Myanmar with over 1000 employees.Our business model is currently based on the accomplishment to carry the business importer and distributor of international automotive brands including Liebherr, Scania, Kone ,BMW and CLAAS in Myanmar. We provide broad experience and comprehensive expertise of premium passenger buses, generator, heavy machineries ,Luxury cars, Agricultural Engineering equipment (tractor ….) including construction and mining equipment, cranes and vehicles as well as related spare parts for repair and maintenance.