1. Oversee the setup of smartphone and electronics repair service networks2. Research and map available service network options (competitor research - market scan, financial, technical and operational capabilities) 3. Develop field audit procedures and analysis to rank service networks4. Request repair service quotations and negotiate services and benefits as part of Stonestep service networks5. Manage service networks to agreed service levels, ensuring consistent delivery and operations6. Monitor and report on the quality and effectiveness of service networks including customer satisfaction relating to the provision of services 7. Market Stonestep programs and promotions and implement service contracts to agreed standards8. Support Stonestep to identify, design, and implement policies, procedures, tools, and plans to improve service network operations.
• 3-4 years work experience with emphasis given to candidates with previous work experience at electronic retailer or service repair centers (phone or other electronics).• Ability to ensure successful planning and implementation of projects to timescale, cost, and quality requirements. • Demonstrated strong organizational skills and attention to detail• Excellent communication and customer service abilities • Successful track record of meeting deadlines while managing multiple priorities.• Strong knowledge in mapping and generating operational processes.• Financial planning and budgeting experience • Computer literacy, especially Microsoft office.• Fluency in English a plus.
Travel allowancePhone allowanceMedical emergency allowance
International start-upFun entrepreneurial working environment Downtown easy-to-commute office location
Learn new skills on the jobGrowth and promotion opportunitiesTraining opportunities
At Stonestep, we target partnerships with electronic retailers, mobile operators, mobile money providers, FMCG, other corporations to generate additional revenue and improve customer loyalty. We are working on several initiatives, including smartphone insurance and repair services and Extended Warranty for household electronics.