• Responsible for managing and coordinating the NOC team. The main aim of this coordination is to ensure that the networking system runs efficiently without interruption.
• Primarily deals with users, customers, vendors, engineers and the whole technical team.
• Ensures that the systems and technology used are constantly upgraded to remain relevant.
• Constantly update his / her knowledge as the success of a NOC manager depends on his / her knowledge of the industry and the level of experience in the field.
• The NOC manager must keep upper management informed about what is happening in the organization concerning networking.
Comes up with innovative solutions to various networking problems and ensures that customer needs are properly defined and satisfactorily met. Implements and evaluates the working of networking systems and stays abreast of new technologies emerging in the industry.
• NOC Manager oversees the work of junior employees to ensure that system requirements have been properly implemented and procedures carefully followed.
• Responsible for informing Management, partners and peers about network performance and service availability.
• Coordinates the duty shift table for the NOC operations and carefully allocates staff members (NOC technicians and NOC engineers) on different shift duties for ensuring the whole NOC shift works in an efficient and effective manner.
• Pursue any other related activities as directed by superiors

• Eight years prior NOC experience
• He/she should be flexible and creative.
• Self-disciplined, self-motivated and the ability to organize and prioritize time effectively.
• Ability to manage and lead a team.
• Underlying awareness of the bigger picture.
• Ability to think quickly, take the initiative and willingness to make judgment calls.
• Ability to work both independently and as part of a team.
• Willingness and ability to learn new products and network technologies quickly, often without the focus of formalized training.
• Excellent written and verbal communication skills.
• Be able to communicate about networking issues effectively and in a comprehensible manner both to clients and employees
• NOC managers require at least a bachelor's degree with qualifications in computer science, electrical engineering, telecommunication engineering and information technology and related fields.