Mainly focus on Network surveillance, 1st Level restoration and preventive maintenance (Products: MW, DWDM, IP, Core, and VAS):* Monitors network alarms, receives complaints from the hotline and those transferred by the customer, analyzes the alarms and complaints, assigns complaint tickets and monitors the problem handling progress till they are closed.* Makes sure that the monitoring staff is in position as contracted, and assigns/escalates/closes tickets as required by the SLA.* Escalates and reports to related people about problems according to the level and duration of the problems.
* Must hold a bachelor degree or any other relevant degree* More than 1-year experience on telecom equipment monitoring is preferred.* Able to work in a shift of 24×7.* Familiar with monitoring system, good understanding on TT & WO process.* Able to communicate well with English and Myanmar. Chinese is a plus.
• Overtime Payments• Rewards for over performance• Shuttle Bus• Phone Bill Allowance
• You can make a difference
• Learn new skills and techniques
ZTE Corporation is a global leader in telecommunications and information technology. Founded in 1985 and listed on both the Hong Kong and Shenzhen Stock Exchanges, the company has been committed to providing integrated end-to-end innovations to deliver excellence and value to consumers, carriers, businesses and public sector customers from over 160 countries around the world to enable increased connectivity and productivity.ZTE believes in technology innovation as a core value of the company, investing more than 10% of annual revenue in R&D. The company has established state-of-the-art R&D centres in USA, Sweden, China and so forth, and employs over 30,000 research professionals in the development of next-generation technologies including 5G, the Internet of Things, NFV, SDN, Cloud Computing and Big Data. ZTE has filed applications for more than 72,000 patents, with over 33,000 granted. Since 2010, ZTE has been ranked among the world’s Top-3 for patent applications under the Patent Cooperation Treaty (PCT) each year, according to the World Intellectual Property Organization.As a member of the UN Global Compact, ZTE is committed to a vision of balanced, sustainable development in the social, environmental and economic arenas. Promoting freedom of communication around the world, the company has incorporated innovation, technological convergence and the concept of "going green" into the product life cycle. This includes R&D, production, logistics and customer service. The company is also committed to maximizing energy efficiency and minimizing carbon emissions. With Corporate Social Responsibility (CSR) a key priority for the company, ZTE played an active role in relief efforts following events such as the 2015 earthquake in Nepal. ZTE also established the ZTE Special Children Care Fund, the largest charity fund of its kind in China.Looking forward, the company will be committed to becoming a pioneer in telecommunications industry, taking the lead in standardization, technical perspective and commercialization, and driving innovations in telecommunications and ICT globally as the business and technology needs of the industry continue to evolve.