DUTIES AND RESPONSIBILITIES
 Lead on the completion of all pre-opening tasks according to timelines; including development of the Hotel brand.
 Develop the hotel’s business plan and set up the hotel’s human capital structure in liaison with HR.
 Establish the pre-opening and post-opening budget estimations and allocations with Finance.
 Represent the Hotel to local businesses, government agencies and other business partners.
 Develop SOPs for entire hotel operations to match with the property and its standards
 Develop and implement the sales and marketing activities and plan
 Attend construction and project-team meetings and work closely with the related teams to ensure high standards across all areas of the hotel’s build.
 Tour and visually inspect the property on a daily basis, monitor cleanliness of the property and quality of products and service throughout the hotel.
 Recruit and select the management team and relevant employees needed for hotel opening. Oversee their training to ensure performance is in accordance with established SOPs.
 Coach & support hotel team to effectively manage the occupancy and rates structures and control the expenses.
 Manage the cost within the hotel; including suppliers, utilities and staff costs within budget parameters and combined with sales/revenue and acumen to deliver efficient and profitable operations
 Analyse service issues, identify trends and opportunities, overcome challenges and ensure continuous improvement of guest satisfaction and results.

REQUIREMENTS
Education
 Minimum 4 years’ Hospitality Management qualification (Bachelor degree or higher diploma)

Experience

1. Previous experience in a similar role and in a pre-opening setting.
2. Minimum 4+ years’ experience as a Hotel Operation Manager in Business Hotels.
3. Previous hotel experience in branded hotels will be additional advantage