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Operations Manager/Director

Edulink Myanmar
| Yangon
Verified This job has been verified by the company as a real job vacancy.
18 Sep 2018
Recruiter active 3 days ago The recruiter at this company was last active reviewing applications.
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Operations Manager/Director
Edulink Myanmar, | Yangon

Operations Manager/Director

Edulink Myanmar

Operations Manager/Director

Edulink Myanmar
Recruiter active 3 days ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.

Experience level

Manager

Job Function

Management

Job Industry

Education/Training

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

Responsibilities
• Responsible for maintaining and developing the center's business, operational and service success.
• Managing the Centers and ensuring everyday smooth operations and delivery to stakeholders. Stakeholders consist of our existing and potential customers, employees, partners and general public.
• You will lead & manage a multi-cultural service team effectively towards meeting and exceeding prescribed customer service, operational and quality goals. This will mean leading, motivating, training and inspiring a team of very varied profiles, as well as creating a work environment that encourages teamwork, commitment & success.
• Ensure that the EDULINK customer best practice is followed at all times in order to achieve consistency with other Center. Ensure that student satisfaction and learning levels exceed expected benchmarks.
• Responsible for overall look and feel of the Center, ensuring that it is consistently warm, welcoming, tidy and clean. Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations
• Working closely with Head from other Departments and creating a strong partnership between customer service and sales team, in order to create good synergies.
• Responsible for the human resources department to ensure that all people development strategies to support retention and excellent results are put in place.
• Creating and providing timely and accurate reports that track and monitor all center KPIs at meetings
• Increase number of students and consequently EDULINK’s market share.
• Analyze process workflow, employee and space requirements and equipment layout; implement changes
• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
• Work closely with Center Manager to set and/or implement policies, procedures and systems and to follow through with implementation.

Open To

Foreign (Expatriate)
Repatriate
Male/Female

Job Requirements

Skills and Qualities
• At least two years in operations management in a similar type of center
• A local who is experience working in an English-speaking environment; liaising by email, phone and face to face with native English speakers on a day to day basis about complex matters
• Critical Thinking and Problem-Solving Skills
• Planning and Organizing
• Communication Skills
• Persuasiveness with good skills in influencing and leading

What We Can Offer

Benefits

Flexible Working Hours

Highlights

International Standard
Fun working enviroment

Career Opportunities

Learn new skills on the Job