Operations Manager in Yangon

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Operations Manager

Stonestep Myanmar ASB, | Yangon

Operations Manager

Stonestep Myanmar ASB

Operations Manager

Stonestep Myanmar ASB

Myanmar - Yangon

| Yangon

31 Aug 2017

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Advertising/PR/Marketing

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Great Opportunity for ...

• Develop and maintain agreed operational processes to achieve project(s) goals;
• Maintain customer service requirements to fulfil project(s) responsibilities. This includes establishing work schedules; assigning employees; providing back-up;
• Maintain high quality customer service by establishing and enforcing standards; training representatives; monitoring calls; surveying customers; evaluating outcomes;
• Evaluate and procure equipment and services for the successful operation of the office;
• Assist human resources including recruiting, selecting, orienting, and training employees;
• Keep management informed of project(s) by preparing reports and presentations detailing status of operations;
• Be prepared to try new things and help the team with whatever is required to achieve success;
• Constantly strive to learn: attend workshops, events, and trainings as requested by management.
• Promote Stonestep’s activities. We are a small team and you should always think about sales and business development opportunities to help grow the business.
• Be honest, work hard, and have fun. We want to build a successful team that is passionate about the work we do and impact we have in Myanmar.

Open To

Male/Female

Job Requirements

• Hands on self-starter, flexible and adaptable, results focused with a track record of achievement, acting with a sense of urgency.
• 3-4 years work experience in business: telecommunications, service networks, financial services, electronics, retail, or FMCG.
• Bachelor degree, Masters preferred
• Fluency in English
• Problem solving and project management experience
• Financial planning and budgeting experience
• Previous experience working with call centres
• Demonstrated strong organizational skills, communication and customer service abilities as well as keen attention to detail.
• Successful track record of meeting deadlines while managing multiple priorities.
• Ability to improve and optimize decisions and performance of the operation;
• Computer fluency in Microsoft Office Word, Excel & PowerPoint;
• Knowledge in managing and developing dashboards and KPIS.

What We Can Offer

Benefits

Travel allowance
Phone allowance
Medical emergency allowance

Highlights

International start-up
Fun entrepreneurial working environment
Downtown easy-to-commute office location

Career Opportunities

Learn new skills on the job
Growth and promotion opportunities
Training opportunities

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