Duties and Responsibilities

- Customer Service (Assist clients as need through person, phone and email included helping client resolve payroll and tax issues or questions. Trouble shoot problem areas they may be experiencing or not understanding. Building personal relationships with clients and assuring them their business needs are being met.
- Be responsive to phone calls / replying email and ensure appropriate follow-up on all requests.
- Payroll processing – manage any head accounts to be paid timely and accurately as scheduled.
- Process monthly, quarterly and annual Tax /SSC payments and tax returns.
- Research, diagnose and assist in resolutions for internal issues and system problems.
- Maintain, update, create reports and software set up for streamlining procedures and new client requests.
- Support and provide guidance to Payroll Processors on procedures, guidelines and regulations to make sure they are understood and implemented.
- Continually learn tax law, policies and notices for client support.
- Work with clients to understand needs and if additional services can be provided to them.
- Train new employees and staff on payroll process and system functions.
- Order year-end supplies
- Teamwork; Help team as needed to ensure providing the highest level of customer support.

Skills and Competencies

- Detail Orientated
- Ability to work Multi Task
- Self-starter; able to identify work that needs to be done and do it without being instructed
- Well developed in troubleshooting and problem solving
- Knowledgeable of Payroll Software, Tax Law, Rules and Regulations
- Proficient with the use of computers, typing and Microsoft Offices (Excel, Words and PowerPoint)
- Ability to work within a team where members depend on each other to get a job done
- Attention to detail is critical or this position
- Patience and ability to work close with others in a team environment