Position Purpose
The PMO Specialist is responsible for building relationships and supporting Wave Money business Partners – merchants, billers and other 3rd parties. The role is responsible to reinforce Wave Money’s efforts of exploring new business opportunities and using analytics to drive Partner sales growth, increase Partner loyalty and improve the Partner & customer experience. The PMO Specialist will help identify, acquire and onboard Partners and launch new experiments in the business development workstream with Strategic Partners to deliver significant growth opportunities for Wave Money’s digital business. The PMO Specialist is also responsible for continuously surveying the market for newest technologies and trends around merchant services, driving the incubation of ideas, determining technologies to implement, evangelizing solutions, creating proof of concepts, piloting and establishing solutions in partnership with Partners.

Key Result Areas
• Onboarding and engaging offline and online Strategic Business Partners
• Supporting the Strategic Project Manager (and/or the Project Manager) in managing and delivering project outcomes as per plans
• Analyze Partners performance and project progress to generate insights to improve business & partner performance
• Create a personal and relevant Partner & Customer experience using Human Centered Design and Agile methodologies
• Establish a legacy of innovation and high performance within the Partner Program are of Wave Digital Business

Key Responsibilities and Accountabilities
• Develop plans and tactics to acquire Strategic Partners as business opportunities to achieve targets;
• Identify, build relationships/partnerships with merchant & biller partners and manage their performance and contribution to building the Wave Money partner ecosystem.
• Engage in partner acquisition through developing necessary technical & commercial knowledge, communication transparency, winning spirit, fighting resilience and performance acknowledgement internally and externally;
• Analyze partner needs and propose partner related initiatives - partner pricing & acquisition incentive framework.
• Be accountable for partner’s full lifecycle - pitching, signing, onboarding and account management
• Support the Strategic Project Manager (and/or the Project Manager) in engaging with other departments to achieve the expected outcomes on business development projects
• Identify and analyze challenges, propose solutions and implement upon validation from supervisor
• Keep abreast of the market and industry situation and competitor activity in order to revise and develop strategies to meet market changes and partners’ requirements;
• Develop and maintain a solid understanding of all Wave Money products and services
• Work with other team in Wave Money to align on a strong value proposition

Key Performance and Success Indicators
• Promote: Wave Money’s partner growth in Myanmar: Creates networks and promotes initiatives with partner organizations, strengthen partnerships in the market and in country.
• Performance: Develop business model and strategies for WM Partners and to be operational within the set timeframe.
• Client focus and orientation: Anticipates constraints in the delivery of WM’s services and proactively identifies, develops and discusses solutions or alternatives for partners
• Results-based improvement and management: Identifies business strategies using a fact-based approach; Ensure effective operation of WM partner strategies and business sustainability; Pre-emptive business risks and constrains by setting out Policies and prevention plan; Conceptualizes more effective approaches to WM partner development and implementation and to mobilizing and using resources


Key Stakeholders
This position must communicate with various internal stakeholders such as Product, Technology, Finance, Operations etc. to achieve the goals of Partners Program in the Digital Business.

Competencies
• Partnership: Successful professional approaches to collaboration with all stakeholders and team;
• Communication: Creating and promoting enabling environment for open communication; Constructively challenge those with power and authority
• Relationship Management: Build and manage partner relationships
• Project Management: Effectively manage projects related to the program

Experience, Functional Skills and Knowledge Areas

Experience:
• 2-4 years of experience in Sales & Business Development within Payments, Banking or Mobile Financial Services.
Education and qualifications:
• University degree in Technology, Computer Science, Economics, International Relations, Business Administration and Management or other relevant fields.
• Experience in the usage of computers and office software packages (MS Word, Excel, PowerPoint, etc.)
• Experience in handling of web-based management systems and advanced program for data analysis.
Functional skills and knowledge areas:
• Change management and adaptability
• Demonstrated decision making capability
• Ability to drive customer behavior and provide excellent customer experience.
• Ability to lead strategic planning, results-based management and reporting
Language Requirements:
• Fluent in English and knowledge of local language (Myanmar) is asset