POSITION PURPOSE The Partner Services Program Manager is focused on Digital Strategy, Innovation, Analytics and Delivery related to Wave Money Partners – Merchants, Billers etc. The role is responsible to reinforce Wave Money’s efforts of exploring new business opportunities and using analytics to drive Partner sales growth, increase Partner loyalty and improve the Partner & customer experience. The Partner Services Program Manager will help identify, acquire and onboard partners – strategic merchants & billers to small business owners to deliver significant growth opportunities for Wave Money’s digital business. The Partner Services Program Manager is responsible for continuously surveying the market for newest technologies and trends around Merchant services, driving the incubation of ideas, determining technologies to implement, evangelizing solutions, creating proof of concepts, piloting and establishing solutions in partnership with Partners. This person is responsible for tracking & communicating program priorities to the Head of Digital and creating & executing the program execution plan in collaboration with other Wave Money teams – Product, S&D, Finance, Operations, Customer Service & Technology.KEY RESULT AREA Owning and delivering the Partner program of the Wave Digital business Onboarding and engaging offline and online Partners Delivering increased sales and engagement across Partners – Merchants, Billers etc Create a personal and relevant Partner & Customer experience using Human Centered Design and Agile methodologies Leave a legacy of innovation and high performance within the Partner Program are of Wave Digital BusinessKEY RESPONSIBILITIES AND ACCOUNTABILITIES Develop strategy to acquire Merchant & Biller partners segments as business opportunities to achieve targets; Identify, build relationships/partnerships with merchant & biller partners and manage their performance and contribution to building the Wave Money partner ecosystem Build, manage and develop future merchant acquisition team by leading, coaching, supporting & motivating through technical & commercial knowledge, communication transparency, winning spirit, fighting resilience and performance acknowledgement; Coach and provide necessary training and development for all subordinates to increase their capabilities, productivity, creativity and motivation that will support both current functional goals and long term business growth; Design and execute partner pricing & acquisition incentive framework Be accountable for partner’s full lifecycle - pitching, signing, onboarding and account management Keep abreast of the market and industry situation and competitor activity in order to revise and develop strategies to meet market changes and partners’ requirements; Develop and maintain a solid understanding of all Wave Money products and services Work with other team in Wave Money to align on a strong value propositionKEY PERFORMANCE & SUCCESS INDICATOR Promote: Wave Money’s partner growth in Myanmar: Creates networks and promotes initiatives with partner organizations, strengthen partnerships in the market and in country. Performance: Develop business model and strategies for WM Partners and to be operational within the set timeframe. Client focus and orientation: Anticipates constraints in the delivery of WM’s services and proactively identifies, develops and discusses solutions or alternatives for partners Results-based improvement and management: Identifies business strategies using a fact-based approach; Ensure effective operation of WM partner strategies and business sustainability; Pre-emptive business risks and constrains by setting out Policies and prevention plan; Conceptualizes more effective approaches to WM partner development and implementation and to mobilizing and using resources KEY STAKEHOLDERSThis position must communicate with various internal stakeholders such as Product, Technology, Finance, Operations etc to achieve the goals of Partners Program in the Digital Business. This position will also manage relationship with strategic partners
COMPETENCIES Partnership: Successful professional approaches to collaboration with all stakeholders and team; Communication: Creating and promoting enabling environment for open communication; Constructively challenge those with power and authority Relationship Management: Build and manage partner relationships Project Management: Effectively manage projects related to the programEXPERIENCE, FUNCTIONAL SKILLS AND KNOWLEDGE AERAExperience: Previous Program Management or Acquisition experience preferred 4 years of relevant experience in Digital Innovation & Delivery, Product Management, Solution Management, Brand Functionality at local or International organizations within Payments, Banking or Mobile Financial Services . Outstanding subject matter expertise of digital channel, payments or program management areaEducation and qualifications: University degree in Technology, Computer Science, Economics, International Relations, Business Administration and Management or other relevant fields. Experience in the usage of computers and office software packages (MS Word, Excel, PowerPoint, etc.) Experience in handling of web-based management systems and advanced program for data analysis.Functional skills and knowledge areas: Ability to lead formulation and monitoring of management projects Ability to lead effectively, mentoring as well as conflict resolution skills Experience with people management and development Prior engagement in strategy development and execution Change management and adaptability Demonstrated decision making capability Ability to drive customer behaviour and provide excellent customer experience. Ability to lead strategic planning, results-based management and reporting Language Requirements: Fluent in English and knowledge of local language
- Medical, Life & Accident Insurance - Mobile Usage allowance - Travel Allowance- Other benefits including Company Bonus
- Myanmar's First Mobile Financial Services Provider- International Working Environment
- Growing organisation- Develop your career
Wave Money is a joint venture between Telenor and Yoma Bank to provide accessible, safe and convenient mobile financial services via a nationwide agent network or via a wave account on your phone.Wave Money offers you instant, safe and convenient way of sending and receiving money, bringing financial inclusion to all.Together, we will empower communities, improve people’s lives, and help grow Myanmar’s economy.