• Draft quality assurance policies and procedures• Interpret and implement quality assurance standards• Evaluate the adequacy of quality assurance standards• Review the implementation and efficiency of quality• Document internal audits and other quality assurance activities• Investigate customer complaints and non-conformance issues• Collect and compile statistical quality data• Analyze data to identify areas for improvement in the quality system• Develop, recommend and monitor corrective and preventive actions• Prepare reports to communicate outcomes of quality activities• Identify training needs and organize training interventions to meet quality standards• Evaluate audit findings and implement appropriate corrective actions• Monitor risk management activities.
- Experience in Call Center Background- Must have graduate and telecom background certificates (or) diploma.- Can be assigned on shift upon operations- Prefer who near on Bahan, Ma Yan Gone, Yankin Township.
- Bonus + Commission- Meal or Travel allowance- Reward for over performance
- Fun working environment- International Standards- Join an experience team.
- Training provide - Learn new skills on the job- Promotion opportunities- Management potential
About MIBS (Mascon International Business Services)Catalysts of business transformation and operational excellenceBorn from the legacy of our 35-year old parent company MASCON, which is one of the leading business support services company based out of India, MIBS (based out of Myanmar) has become the trusted partner for some of the largest public and private enterprises across the Southeast Asia. MIBS is focused on business transformation through optimized and orchestrated business support services and technology innovations that help improve customer confidence and business efficiency.Business Support Services- BPO (Business Process Outsourcing)- Contact Center- Digitization- Marketing & Sales- E-GovernanceTechnology Services- Outsourced product development- Mobility Solutions- Technology Staff Augmentation- Customized Application Development