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Quality Assurance (Call Center)

Mascon international Business Services Co. Ltd
| Yangon
Verified This job has been verified by the company as a real job vacancy.
03 Dec 2019
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
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Quality Assurance (Call Center)

Mascon international Business Services Co. Ltd
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.

Experience level

Experienced Non-Manager

Job Function

Quality Assurance

Job Industry

Consulting/Professional Services

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Big Opportunity for ...

• Draft quality assurance policies and procedures
• Interpret and implement quality assurance standards
• Evaluate the adequacy of quality assurance standards
• Review the implementation and efficiency of quality
• Document internal audits and other quality assurance activities
• Investigate customer complaints and non-conformance issues
• Collect and compile statistical quality data
• Analyze data to identify areas for improvement in the quality system
• Develop, recommend and monitor corrective and preventive actions
• Prepare reports to communicate outcomes of quality activities
• Identify training needs and organize training interventions to meet quality standards
• Evaluate audit findings and implement appropriate corrective actions
• Monitor risk management activities.

Open To

Male/Female

Job Requirements

- Experience in Call Center Background
- Must have graduate and telecom background certificates (or) diploma.
- Can be assigned on shift upon operations
- Prefer who near on Bahan, Ma Yan Gone, Yankin Township.

What We Can Offer

Benefits

- Bonus + Commission
- Meal or Travel allowance
- Reward for over performance

Highlights

- Fun working environment
- International Standards
- Join an experience team.

Career Opportunities

- Training provide
- Learn new skills on the job
- Promotion opportunities
- Management potential