(For National Staff Only)
Job Profile

JOB PURPOSE

The Regional Manager will be responsible for managing Microfinance operations within one region/5-6 branches of DAWN. She/he will provide leadership to Branch Managers and branches. Regional Manager will be responsible for region’s performance. She/he will be instrumental in identifying new opportunities and will conduct market research for expansion together with expansion team. In leading Dawn efforts in the region, she/he will also routinely carry out training of Branch Managers and loan officers, client drop out surveys, check and supervise the branch plans and budgets, assess staff performance as well as verify and submit monthly reports as required.
JOB DESCRIPTION:

Primary duties and responsibilities:
• Lead the branches from respective region to set, monitor and support for targets of Active borrowers and Outstanding Loan Portfolio amounts.
• Report to Business Manager related Operational works for her assign area.
• Representing the program to local partners, local authorities and governments officials as regional and township levels.
• Developing regional implementation strategies and operational plans (including expansion to new areas); setting regional and branch performance targets both clients and outstanding loan portfolio and ensuring achievement of said targets.
• Supervising overall operations of the region and all respective branch offices; monitor branch performance such as portfolio quality, standard case load and sustainability plan.
• Oversees all aspects of expansion in the region, including the establishment of new branch offices and staff selection and trainings.
• Conducts refresher training as required and necessary
• Summarize disbursement plans of the branches from him/her region and summit to Operations Manager.
• Report immediately any delinquency, cash deficiency and/or any other problems; and support to branches to solve these problems
• Conduct monitoring visits to branch offices, as planned.
• Set annual performance evaluation of branch managers, assets mid-term and annually and evaluate to base on performance.
• Check, supervise, combine and monitor the Branch plans and budget.
• Recruit new Loan Officers and assist to provide in service trainings.
• Supervise and lead branch managers to control client retention rate in respective region.
• Participate and discuss with strong strategy for the region’s sustainability in BM review monthly meeting and regional manager meeting.
• Closely work with product manager to ensure to follow all policy changes.
• Must visit responsible branches in every month do surprise check to the collection points and client’s business.
• Approve loan proposals the amounts over the limit of Branch Managers from his or her region.
• Present internal and external audits for their respective regions when required.
• Supervise and ensure the staff from branches to follow policy and procedures of Dawn and maintain best customer service.
• Strong coordination across different departments from Dawn.
• Report to Business Manager/HOO for the progress of Branches and strategic to change methodology of Dawn base on best market practices.
• Performing other duties as assigned by Operations Manager or Head Of Operations.

Person Specification
• Completion of university degree.
• Minimum three years working experience in micro-finance .
• Minimum three years management experience and managing on several teams.
• Experience supervising at least 30 staff members and several teams
• Good communication, coordination, monitoring and planning skills
• Understanding of region desirable
• Ability to communicate in English and local language highly desirable
• Excellent interpersonal, budgeting, financial, supervision, planning and monitoring skills required
• Must be able to work independently and make decisions
• Must be strong Computer skills in Microsoft Office.
• Understanding of geographic area desirable
• Ability to travel throughout Myanmar and willingly to take responsible in any region of Dawn as necessary