JOB PURPOSE
We are looking for a driven Regional Manager to maximize business growth and performance to achieve or exceed financial goals, while delivering on Yoma Bank’s standards in sales and service. Coaches and mentors branch managers to ensure that Yoma Bank’s business plan is executed and operational procedures, and sales & service standards are followed. This will be a commissions based bonus role with a generous base salary and potential to earn commissions based on regional performance. You will be required to handle the following:

KEY ACCOUNT ABILITIES:

SALES 50% Weighting
- Responsible for planning, organizing and controlling all aspects of the business across his/her region by maximising the capability and profitability of his/her branches and
teams.
- Assist Branches Managers growing their customer base by developing effective business plans with each branch.
- Manages the regional portfolio of deposits and lending and when necessary takes responsibility for a personal portfolio consisting of the high value regional customers
- Provides leadership and direction to Branch Manager to assist in the achievement of the Branch's agreed business objectives goals and targets.
- Is active in helping the Branch Manager achieve their goals. This support will be delivered by regular visits to the branch to meet staff, customers and prospects, holding
regular regional meetings etc. Branch performance review monthly.
- Anticipates changes in the marketplace, responding quickly to customer needs and maximising new development opportunities.
- Is regional expert in loan& HP application preparation and coach’s manager and staff.
- Ensures that the Region's business is developed to its maximum potential by the effective selling of all Bank products to existing and potential customers.
- Analyses all reports, highlight relevant issues and recommend appropriate action to management and branch management.
- Is fully aware of the status and number of all Non-Performing loans (NPLs) applicable to each branch under his/her control. Actively participate in securing < 60 days NPLs
and coordinate in securing >60 days NPLs.
- Provide Senior Management with detailed reports reflecting performance, risks and opportunities available to your department in a timely manner.
- Drives branches to educate branches of convenient digital banking methods. SMART/ App / Internet / ATM etc
- Develops managers and officers by giving support in developing new account relationships. Participates directly in the sales effort to attract, retain and grow relationships.
- Represents the bank as appropriate in its relationships with major customers, suppliers, competitors, government agencies, professional societies, and similar groups.

CUSTOMER 20% Weighting
- Is responsible for always looking for ways to continually improve processes impacting customer service and satisfaction
- Ensures all branches and staff under his/her control provide optimum customer service at all times. Uses Mystery Shopping data to isolate areas of performance that
require improvement.
- Assists branches and staff under his control to build and develop on existing customer relationships to assist in achieving goals, build relationships and cross sell bank
products.
- Provide a high quality customer support service to Branch and Corporate Banking and other business division customers in order to maximize customer satisfaction.
- Direct customers to the most appropriate business channels.
- Achieve the targets agreed for mystery shopping and customer satisfaction.
- Migrate customers towards self-service technology.
- Regularly reviews region representation and recommends new branch / ATM locations to improve customer convenience.
- Manage and integrate a complex set of internal relationships to provide a seamless value added service to customers through the most appropriate channels.

OPERATIONS 10% Weighting
- Implements and reinforces policies and procedures to comply with fundamental business and credit priorities of the bank.
- Ensure all customer and internal transactions are carried out in in a timely manner with minimal error or delay.
- Well understands individual branch real cash balances and ensures productivity levels are optimum and look for ways to reduce waste.
- Support and maintenance of a new information technology including a new core banking system (CBS).
- Achieve satisfactory or better audits as confirmed by internal audit and CBM audits.
- Visits all branches at least once a week carrying out operational analysis, observations and surprise checks as required.
- Provides line management monthly regional report outlining performance in regards, business, operations, compliance and people.

COMPLIANCE 10% Weighting
- Is accountable for building and providing an environment for managers and staff to achieve business objectives in a compliant manner
- Is accountable for all branches and personnel under his control to adhere to compliance, audit and regulatory matters. Including adhering to all internal and external policies
and procedures. i.e. Code Of Conduct,
- Credit Policy -. Ensure that the Branch's advances within the region portfolio and operating environment is managed within acceptable risk exposures; and that prescribed
systems, procedures, compliance and controls are adhered to in all aspects of the Branch's activity

PEOPLE 10% Weighting
- Actively coaches Branch Managers in achieving improved skills through active management. Document all training, coaching and observations.
- Develops training and development plans for Branch Managers and responsible for selecting, coaching and developing high performing talent
- Acts as a role model and lives the bank values. “Walks the Talk “Is a stand out example to Managers and Staff.
- Inspires, develops, coaches and challenges Branch Managers and Staff to be the best they can be.
- Works collaboratively with all head office stake holders to build the business.
- Ensure communication within the region is regular, well understood and effective.
- Exercises human resource responsibility for staff supervised including hiring, termination, performance review, salary recommendation, and personnel issues. Establishes
performance goals, allocates resources and assesses annual performance for direct reports.
- Provides leadership and direction to staff to retain and maximize their motivation and contribution to the success of the business.
- Ensures that all branch managers and branch staff receive their salary and bonus in an equitable manner.

Knowledge & Skills
Essential
- Thorough knowledge of all activities associated with product and service needs of the individuals and small businesses, including regulatory/legal issues.
- Experience in an organized sales calling program.
- Analytical skills and research abilities.
- Bank product and service knowledge.
- Coordinate events and meetings.
- Demonstrated management skills.
- Marketing skills.
- Negotiation skills.
- Personal computer skills.
- Problem solving.
- Organizational skills.
- Leadership skills.
- Interpersonal skills.

Education & Special Training
Essential
- Undergraduate degree with more than 10 years related experience and/or training; or equivalent combination of education and experience
- Should have good software proficiency - MS Office (good in word, advanced excel and power point)

Desirable
- MBA

Experience
Essential
- More than 10 years related experience
Desirable
- Branch Manager experience

Languages
Essential
- Fluency in Myanmar and English
- Excellent writing skills in Myanmar and English