1.A Resident manager is responsible for the day-to-day management of a hotel and its staff. They
have commercial accountability for budgeting and financial management, planning, organising and
directing all hotel services, including front-of-house (reception, concierge, reservations), food and
beverage operations, and housekeeping.
2.Must has excellent experience in Front Office Operation.
3.Enforces, supervises and follow up on the daily instruction given by the Group General Manager
(or) Managing Director either in direct or indirect form.
4.Supervises directly or indirectly all Department Heads.
5.Interacts with Guest and individuals outside the Hotel including, but not limited to current and
potential clients, owning company representatives, suppliers, competitors and other members of
the local community.
6.Co-ordinates functions and activities with regional, divisional and corporate staff as appropriate.
7.Develops and implements the strategic plan, marketing plan, budget, training and goals program to ensure an on-going basis optimum guest satisfaction, sales potential and profitability.
8.Ensures highest level of guest satisfaction by providing quality guest services and amenities within
corporate standards.
9.Manages the functions of all Hotel Personnel through direct and indirect supervision of
Department Heads.
10.Monitors present and future trends, practices and systems in the Hotel industry and determines and ensures execution of competitive programs.
11.Participates actively in selling the Hotel through involvement with all potential markets.
12. Performs any other assignments as defined by the needs of the property or as directed by superior
for time to time.

1. Any Graduate, Business Management, Human Resources Management and S&M Management certificate preferred.
2. At least 3 Years experiences in related field.
3. Fluent in English 4 Skills.
4. Overseeing day-to-day Operations and management functions such as company associations, employee activities and evaluations, other matters that relate to a company’s operations.
5. Must be able to work in Hpa-An / Kaw Thaung.