• Receive inbound calls for guiding sellers about operations and general information on shop.com• Train sellers on Shop systems, processes and procedures, and ensure compliance to these• Call sellers on order fulfillment, verifying account information, increasing assortment on their shops• Maintain the call quality and productivity as per the set target & ensure company compliance• Meeting the Productivity and Quality KPI as per target assigned.• Writing emails, generating complaints as and when required.• Punctuality: Strict adherence to the roster.• Learning all the Systems and Processes as and when guided
• Excellent written and verbal communication.• Excellent Soft Skills: Able to handle irate sellers.• Able to work in shifts.• Able to use computer soft wares efficiently
- An amazing opportunity to learn from colleagues across Asia, in more developed markets- Twice Yearly Performance Reviews
- An international company in a start-up setting- A competitive salary, plus the chance to learn in biggest E-commerce
- Unmatched personal and professional growth- Potential for overseas training- Regional roles offered to outstanding over-performers
Shop.com.mm is Myanmar’s biggest online shopping platform where you can shop the widest selection of mobile phones, electronics, fashion, home appliances, kid’s items and more in Myanmar, and have them shipped directly to your home or office at your convenience! We offer nationwide delivery, free returns and have several convenient payment options to choose from. With affordable prices and great products, Shop.com.mm lets you enjoy an awesome shopping experience with your order sent directly to your doorstep. No muss, no fuss, super convenience guaranteed. We are constantly expanding our product range to include the latest gadgets, fashion styles and new categories and we don't want you to miss out! Follow us on Facebook to stay updated on the latest offers and Shop.com.mm news.