Main Responsibilities

To achieve optimal business performance of their restaurant, as well as maintaining high standards of food,service, health and safety. And, to assist in the management of the restaurant, deputizing in the absence of the Managers. And, any other appropriate duties and responsibilities as assigned.

- Support in achieving optimal business performance of the restaurant
-Support in analyzing and planning restaurant sales levels and profitability
- Support in preparing reports at the end of the shift/week, including staff control, food & cash control and sales
- Support in creating and executing plans for department sales, profit and staff development
- Support in monitoring labour and F & B costing matters including inventory control and conducting bi-monthly stock take
- Support in planning and coordinating menus
- Support in managing filing system and read company emails
- Support in handling disciplinary issues, conducting Annual review and confirmation of staff
- Provide effective leadership to the food and beverage team to ensure targets are met
- Constantly review, evaluate operations/procedures and suggest improvements to the management
- Coordinate the entire operation of the restaurant during scheduled shifts
- Respond to customer complaints. Ensure positive customer service in all areas, taking any and all appropriate actions to turn dissatisfied customers into return customers
- Ensure that all employees adhere to the company's uniform standards
- Meet and greet customers and organise table reservations
- Advise customers on menu and beverage choice
- Conduct orientation and training & coach new trainees
- Plan staff duty roster and cleaning duties
- Handle cashiering duties, daily sales collection, cashiers float and petty cash claims and control
- Maintain high standards of quality control, hygiene, and health and safety
- Any other appropriate duties and responsibilities as assigned

Requirements

- Minimum experience with 3 years in a managerial role
- Have good product knowledge on food items
- Knowledge of cost/inventory management would be an added advantage
- Candidate must have basic PC-literacy
- Candidate must have English in order to communicate and introduce menu-items to customers
- Excellent interpersonal & communication skills
- Candidate must be a strong leader & team player