· Lead, manage and take responsibility for the school entire admission process

· Lead, manage and motive the Parent Liaison Team to ensure all enrollment targets are worked towards and achieved

· Accountable for the school tour process to ensure that the prospective parent experience is optional to convert enrollment

· Manage the school prospect parent CRM (Customer Relationship Management) system to ensure all leads are tracked, monitored and the appropriate level of follow-up to action

· Produce weekly & monthly report that analyses the number of inquiries (phone/email/walk-in), tours, conversion levels, parent demographics, etc

· Develop an effective Standard Operation Process to track application documents and ensure an internal checklist process to all respective departments and personnel.

· In conjunction with the team to develop and execute the marketing plan to promote the school to prospective parents

· Plan and conduct admission events, open houses, parents’ workshops, coffee mornings and other initiatives to promote the school. Manage the Meet-and-Greet appointment process between the Principal / Teacher and prospective parents.

· Handle all parents feedback, complaints and be the main point of contact for organization of internal meetings and follow-up investigations arising from such feedback or complaints

· Manage and work closely with the Parent Liaison Officer/ Admin front line personnel of the school to ensure that the highest standards of professionalism and customer care are adhered to at all times

· Administer the students’ enrollments (registration) and students’ movements (admissions, transfers and withdrawals). Provide new classes information to Principal/ Vice Principal / Core Teachers to ensure updated class data are efficiently maintained.

· Manage office duties such as ordering of students’ uniforms, co-ordination of vendors relating to renovation, and maintenance works at the school level, upkeep of internal students’ records and collation of staff time sheets to HQ office.

· Liaise with transport vendor on school bus arrangement for students and provide effective follow up to ensure school buses are effectively coordinated.

· Responsible for providing communication updates to parents and keeping them abreast of latest events and information through newsletters and other relevant channels

· Any other duties that may arise due to the school’s needs and as directed by the supervisors in managing and marketing of the school.

- Any Graduate or MBA more preferred
- Fluent in English (written and spoken)
- Good Communication skills
-Strong Problem solving skills
-Advance in computer literate