o For each customer experience, meets or exceeds the criteria indicated on the Customer Expectations for Sales.o Greets all customers promptly; provides timely professional service.o Completes Customer Records promptly and accurately.o Follows up with 100% of customers within three days of vehicle delivery.o Meets or exceeds monthly Income and Sales Goals.o Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify needs, resolving customer concerns, and sells additional services when appropriate. o Builds customer loyalty and promotes the dealership brand image by following the 10-Step Showroom Process.o Is accurate and timely in completing paperwork and assigned tasks.o Sells accessories and Finance–Insurance products.o Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.o Delivers vehicles to customers in a positive and memorable way.o Effectively prospects by phone, mail, e-mail, and face-to-face.o Identifies repeat customers and treats them accordingly.o Notifies prospects of upcoming special programs and promotions.o Calculates and tracks progress of sales and prospect goals and sales deals.o Effectively sells by…o Explaining vehicle’s features and benefits versus those of the competition.o Determines customer’s needs and wants.o Effectively performs demonstration drives.o Overcomes objections.o Effectively uses the Internet to prospect and sell vehicles.
EDUCATION/CERTIFICATION:1. Minimum High School, degree preferred2. Sales training experience / certification preferred3. Driver’s License4. Will become Ford certified Sales Consultant within 6 monthsKNOWLEDGE, SKILLS AND EXPERIENCE:ESSENTIAL:1. Two years in a customer service position preferred with a notable track record of customer satisfaction2. One year in retail sales with a notable track record for volume and profitDESIRABLE:1. Automotive industry experience
*Ferry provided*As per company policy
*Learn new Skills on the job
Capital Automotive Ltd. is the leading provider of lifestyle Automotive & Agricultural Sales and Services in Myanmar.We are a Joint Venture between Capital Diamond Star Group, one of Myanmar’s most respected and prominent conglomerates, and RMA Group, a global company specializing in providing infrastructure and automotive service solutions for developing economies.Capital Automotive is the sole distributor and dealer of world class Ford, Jaguar, Land Rover and John Deere.