• Manage the Centre ensuring operations run smoothly and students are delivered an exemplary learning experience
• Ensure the Wall Street methodologies and industry best practices are followed to achieve consistency across Centres
• Collaborate with the Service Manager to foster a strong working relationship between the Service and Sales Teams to deliver a consistent experience
• Lead the Sales Team and ensure they achieve set sales targets
• Design and implement effective meeting and information sharing structures
• Work with Human Resources to develop systems that support retention and place colleagues in a position to excel
• Responsible for the overall look and feel of the Centre ensuring it is warm, welcoming, tidy and clean
• Design, develop, maintain, and circulate timely and accurate reports tracking and monitoring all Centre KPIs and progress made towards achieving targets
• Drive student acquisition and Wall Street English’s market share
• Ensure that student satisfaction and learning levels exceed benchmarks• Provide everyday management and support to Centre staff
• Manage Centre results: Sales targets, Service and didactic levels of quality
• Motivate and coach Centre staff to provide excellent results and service
• Identify key areas for improvement and implement the necessary changes
• Operate the Centre per Standard Operating Procedures
• Create, monitor, and adjust staffing rosters effectively
• Manage the Centre P&L ensuring a strong ROI on all people and physical resources
• Monitor student and staff satisfaction levels and address issues before they become problems
• Budget, plan and forecast financials targets
• Provide timely and accurate reports to the CEO

• Bachelor’s or Master's Degree
• 7+ years sales experience and 5+ years Sales Management Experience, ideally with a premium B2C product
• Fluency in written and spoken Myanmar and English
• Experience managing a business and a P&L
• Experience working in the local country
• Strong MS Office skills including PowerPoint, Word, Excel