• Manage the Centre ensuring operations run smoothly and students are delivered an exemplary learning experience• Ensure the Wall Street methodologies and industry best practices are followed to achieve consistency across Centres• Collaborate with the Service Manager to foster a strong working relationship between the Service and Sales Teams to deliver a consistent experience• Lead the Sales Team and ensure they achieve set sales targets• Design and implement effective meeting and information sharing structures• Work with Human Resources to develop systems that support retention and place colleagues in a position to excel• Responsible for the overall look and feel of the Centre ensuring it is warm, welcoming, tidy and clean• Design, develop, maintain, and circulate timely and accurate reports tracking and monitoring all Centre KPIs and progress made towards achieving targets• Drive student acquisition and Wall Street English’s market share• Ensure that student satisfaction and learning levels exceed benchmarks• Provide everyday management and support to Centre staff• Manage Centre results: Sales targets, Service and didactic levels of quality• Motivate and coach Centre staff to provide excellent results and service• Identify key areas for improvement and implement the necessary changes• Operate the Centre per Standard Operating Procedures• Create, monitor, and adjust staffing rosters effectively• Manage the Centre P&L ensuring a strong ROI on all people and physical resources• Monitor student and staff satisfaction levels and address issues before they become problems• Budget, plan and forecast financials targets• Provide timely and accurate reports to the CEO
• Bachelor’s or Master's Degree• 7+ years sales experience and 5+ years Sales Management Experience, ideally with a premium B2C product• Fluency in written and spoken Myanmar and English• Experience managing a business and a P&L• Experience working in the local country• Strong MS Office skills including PowerPoint, Word, Excel
Sales Bonus, Free English Courses, Birthday Party, Staff Party
International Working Environment, English is only communication language in the center
International Trainings Provided, Professional coaching and mentoring, Career and Professional Development program
We are Wall Street English, the premier provider of English language instruction for individuals and corporate clients around the world. Our innovative blended learning method integrates the best of proven learning approaches to provide the most effective English language instruction available for adults.