1. Constant customer contact directed towards existing customers and potential customers.
2. Identifies and handles sales leads effectively and efficiently.
3. Represents the hotel and participates in domestic and international sales activities.
4. Creative contribution to product and sales development.
5. Fulfills Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interviews.
6. During sales calls, carries out “cross selling” in accordance with corporate and divisional guidelines.
7. Monitors and reports on market and competition within own market segment.
8. Prepares and updates customer management reports and ensures all necessary follow up work is carried out on time.
9. Active distribution of product information and creates awareness in the markets and business segments or responsibility.
10. Participates in planning and realization of sales campaigns together with the Sales Manager within defined market segments.
11. Active participation and submission of reports at sales meetings.
12. Assists in planning and coordinating sales activities and events.
13. Assists in coordinating the development of all promotional material.
14. Managers account base and maintains all customer information up to date manually and electronically.
15. Provides ongoing advice and support to the department.
16. Undertakes tasks as and when requested to fulfill the marketing and sales objectives of hotel.
17. Participates in the hotel organized events.
18. Receives, escorts guests and serve at the events to make sure the guests are happy with the service.
19. Attends meetings and training as required.
20. Be alive to new ideas and system which could benefit the department and hotel.
21. Deliver high quality service to guests.
22. Ensure guest needs and reasonable requests are met.
23. Seek opportunities to continually improve guest service.
24. Take appropriate action to resolve guest complaints.
25. Promote the hotel and Wyndham product and service knowledge in order to explain services and facilities to guests.
26. Ensure a high level of cleaning is maintained in your work area.
27. Guard hotel secrets.
28. Abide by the Wyndham Review System.
29. Abide by the Hotel’s Policies and Procedures, Wyndham Code of Business Conduct and the hotel’s Associate Handbook.
30. Carry out other tasks as directed by your supervisors

1. Knowledge and experience in Internet and other major computer programs.
2. Ability to use Sales and Front Office computer systems.
3. Knowledge in Corporate, Travel Industry, CI & M and Catering sales.
4. Ability and understanding of the market and competition