• Scans the Market for Potential Customers and creates a plan of acquisition commensurate with Banks risk appetite
• Develops new SME relationships and build commercial assets book on Business Loan through team and self
• Ensure incremental SME net loan growth through new to bank customers
• Plans and conducts special marketing initiatives and events for prospective clients
• Formulate strategies to leverage opportunities and mitigate risks;
• Identify early warning signals and assist in recovery of interest/principal for each of the relationship handled by team and self
• Continually scan the market to determine the market trends and understand products and practices vis-à-vis competition; provide feedback and proposals to marketing for product enhancement/new product development and process improvement
• Enhance customer experience by ensuring smooth on-boarding & reducing customer complaints
• Ensures high levels of customer service orientation and application of bank policy. Tracks customer complaints/queries and turnaround times for customer satisfaction
• Timely training need analysis to be done for the team and required training calendar to be designed
• Complete his/her and team’s appraisal process as per Bank policy
• Ensuring high morale and satisfaction among team
• Monitor and encourage utilisation of facilities for three months
• Ensuring adequate controls so that all documentation needs for each sale / query is duly gathered and submitted on time to relevant people
• Ensure adherence to prescribed policy, systems and processes in sales of retail & MSME products
• Comply with AML, KYC and other regulatory guidelines for the vertical, resolve audit findings
• Ensure all sales MIS is up to date and submitted and monitored periodically

• Professional Post Graduation in discipline related to Finance/ Marketing
• At least three years' experience in Sales
• Ability to influence people in English and Local Language
• Relevant product knowledge
• Good networking skills
• Good communication skills
• Sales & Result Orientation
• Financial and Analytical Skills
• Problem Solving & Planning Skills
• Interpersonal & People Skills
• Negotiation Skills
• Ability to understand business & industry of the Segment Customers